Manager - CSR

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What We'll Bring:

We are India’s leading credit information company and have established ourselves as a key anchor in the credit ecosystem of the country over the past 25 years. As an information and analytics provider, we aim to bridge the gap between stakeholders across multiple ecosystems. We use information for good by analyzing credit information to generate solutions for institutions and consumers. Our solutions facilitate easy access to credit for consumers and provide valuable insights to lenders when evaluating potential borrowers.
We are in the business of building trust between organizations and consumers. It is our core belief that trust can help organizations and consumers transact with ease and help them achieve great things.
We are committed to not just being an equal opportunity employer but also actively cultivating a culture of inclusion and belonging. We celebrate and respect the unique backgrounds and experiences that every individual brings to our team. Applicants are evaluated based on job qualification - not race, color, sex / gender, religion, caste, national origin, age, disability, marital status, citizenship status, sexual orientation, gender identity or any other status. We are committed to taking affirmative action to employ and advance minorities, women, and qualified disabled individuals. We ensure a safe, productive, and harassment-free workplace for all.
We are committed to providing reasonable accommodations for individuals with disabilities throughout the application and employment process. Please contact us to discuss any accommodations you may need.
Culture and Values
Our culture is welcoming, energetic, innovative, and deeply committed to fostering an environment of belonging, where diverse perspectives and backgrounds are valued. There’s an overall synergy that flows throughout the company, creating a sense of connect, belonging and unity in knowing that we’re all working to achieve the same overall goal. Our core values which we live by every day are integrity, People, Customer, and Innovation.
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What is excitement and passion for us?
We define it as a blend of curiosity, ability to unlearn and yet continuously learn, able to connect with meaning and finally the drive to execute ideas till the last mile is achieved. This passion helps us focus on continuous improvement, creative problem solving and collaboration which ensures delivery excellence.
Dynamics of the Role
We are seeking a passionate, strategic and execution-oriented CSR professional to independently manage and drive end-to-end CSR initiatives across thematic areas such as Education, Skilling, Environment, Healthcare, Livelihood, Community Development and Employee Volunteering.
The role requires strong expertise in CSR project lifecycle management — from need assessment, project conceptualization, partner evaluation, implementation oversight, monitoring, governance, compliance, impact assessment and outcome reporting to stakeholder engagement and strategic CSR communication.

What You'll Bring:

Roles & Responsibilities

CSR Strategy & Project Management

• Independently plan, design, implement and manage CSR projects aligned with organizational CSR strategy and Schedule VII requirements.
• Conduct baseline assessments, need analysis and identify high-impact intervention opportunities.
• Develop annual project plans, timely execution, implementation frameworks,  KPIs, measurable indicators and monitoring structures.
•  Manage multiple CSR projects simultaneously across different thematic and geographical areas.
• Coordinate with internal teams and external implementation partners to ensure smooth project execution.

Project Monitoring, Evaluation & Impact Tracking

• Establish robust monitoring and evaluation mechanisms for all CSR programs.
• Conduct regular field visits, review meetings, beneficiary interactions and progress assessments.
• Track project outcomes, milestones, utilization and overall effectiveness.
• Develop dashboards, trackers, MIS reports and impact summaries for management review.
• Support third-party assessments, audits and impact evaluations.
• Ensure evidence-based reporting through qualitative and quantitative data collection.

Governance, Compliance & Documentation

• Ensure compliance with Companies Act CSR provisions, Schedule VII requirements, CSR Rules and internal governance processes.
• Maintain comprehensive documentation including proposals, approvals, agreements, MoUs, utilization certificates, reports, field records, case studies, photographs, beneficiary data and audit-ready files.
• Coordinate with legal, finance, procurement and compliance teams for smooth processing and governance adherence.
• Ensure record management across all CSR activities.

NGO / Vendor / Partner Management

• Identify, evaluate, onboard and manage NGOs, implementation agencies, consultants and vendors.
• Conduct due diligence, capability assessment, and compliance verification of partners
• Monitor partner performance and ensure accountability 
• Facilitate periodic reviews and partner engagement meetings.

Budget Planning & Financial Oversight

• Prepare and manage CSR budgets in coordination with finance and leadership teams.
• Track fund utilization, project disbursements, invoices, utilization certificates and budget variance.

Employee Volunteering & Engagement

• Design and execute employee volunteering initiatives
• Develop volunteering calendars, engagement strategies, impact stories and participation reports. Develop recognition platforms 

CSR Communication & Branding

• Support strategic communication of CSR initiatives internally and externally.
• Develop impactful presentations, success stories, impact reports, newsletters, social media content and CSR communication materials.
•  Support CSR award applications &  recognition platforms

Impact You'll Make:

Required Skills & Competencies

Functional Competencies

• Strong understanding of CSR laws and governance & NGO management
• Expertise in project management, monitoring frameworks and impact measurement.
• Ability to develop presentations, reports, dashboards and management updates.
• Understanding of community engagement and developmental sector dynamics.
• Willingness to travel locally and outstation for project monitoring 

Behavioral Competencies

• Leadership and ownership mindset
• Strategic thinking and problem-solving ability
• Excellent interpersonal and relationship management skills
• Strong communication and presentation skills
• Attention to detail and process orientation
• Ability to independently drive initiatives

Qualifications & Experience

• Preferred Qualification:  Master’s in social work / Sociology / Development Studies / Rural Development or related Social Sciences fields.
• Other postgraduate degrees may be considered with relevant CSR/development sector experience.
• Minimum 7 + years of relevant experience in CSR, sustainability, development sector, NGO management, or social impact initiatives.
• Experience in independently handling CSR projects end-to-end is preferred.
• Excellent project management and organizational skills.
• Strong communication and stakeholder engagement skills.
• Ability to work collaboratively across departments and with external partners.
• Proficiency in data analysis and impact reporting.
• Strong leadership and team management skills.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Flexibility to travel as needed

Technical Skills

• Proficiency in Microsoft Office Suite (especially PowerPoint and Excel)
• Strong reporting and presentation skills
• Familiarity with Canva or other design/presentation tools

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Specialist II, Business Operations