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Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
As a Staff Software Engineer, you'll architect and develop platform solutions, mentor junior engineers, and solve technical challenges utilizing Golang and modern cloud technologies, within a high-performing team focusing on AI and customer experience.
Top Skills:
DockerDynamoDBGoLanguage ModelsMongoDBPostgres
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
Architect and develop payment solutions for Coinbase's backend, focusing on scalable systems, service-oriented architecture, and high-quality code. Collaborate with cross-functional teams and provide technical structure and strategic roadmaps.
Top Skills:
DockerDynamoDBGoJavaMongoDBPostgres
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
As a Staff Software Engineer at Coinbase, you will architect and develop platforms, mentor engineers, and ensure code quality, while collaborating on strategic roadmaps.
Top Skills:
SparkDockerGoGrpcHiveSQL
Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 300+ employees & helping 2000+ Customers across 75+ Countries. We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 31.8 Million USD in funding including our latest Series B round.
Role Overview
Are you passionate about customer experience and building high-performing teams? At Sprinto, we're redefining how support is done—lean, data-driven, and automation-first. We're looking for a Customer Support Manager who’s not just a people leader but also a systems thinker. You’ll be at the heart of scaling Sprinto’s global support engine—building smart processes, mentoring talent, and using technology to deliver fast, delightful support experiences.
If you're excited by the idea of leading from the front, making support a strategic advantage, and leaving a mark on a fast-growing SaaS company—we want to hear from you.
Key Responsibilities
- Lead a remote-first support team with clear goals, regular feedback, and a strong culture of ownership.
- Deliver world-class customer experiences by driving CSAT, FCR, and SLA targets.
- Build scalable support systems with ISO-ready processes and clear documentation.
- Implement automation & AI (Intercom bots, macros, workflows) to improve efficiency.
- Use data to drive decisions, streamline queues, and reduce response/resolution times.
- Ensure 24/7 support readiness, with effective shift planning and global coverage.
- Collaborate cross-functionally with Product, Engineering, and Success to resolve issues and close feedback loops.
- Champion continuous improvement through QA reviews, training programs, and RCA-driven fixes.
Requirements
- 8+ years of overall experience in customer support, with 2+ years in a people management role.
- Proven success in managing or scaling B2B SaaS support teams.
- Deep understanding of key metrics like CSAT, SLA, NPS, and First Contact Resolution.
- Hands-on experience with modern support tools (Intercom, Zendesk, Freshdesk) and AI-based support automation.
- Skilled in support operations, triaging workflows, and process building from scratch.
- Strong analytical, communication, and cross-functional collaboration skills.
- Comfortable working in fast-paced, ambiguous environments with high autonomy.
Benefits
- Remote First Policy
- 5 Days Working With FLEXI Hours
- Group Medical Insurance (Parents, Spouse, Children)
- Group Accident Cover
- Company Sponsored Device
- Education Reimbursement Policy
ATS_SPRINTO
What you need to know about the Bengaluru Tech Scene
Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.
