SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at surveymonkey.com.
What we’re looking for
The Product team’s goal is to make it exceptionally easy for millions of people around the world to discover, trial, buy, and use our suite of products and services. As a result, our team is responsible for driving sustainable business growth by increasing acquisition, monetization, conversion, and retention throughout the end-to-end customer funnel. We use experimentation, customer feedback, and data-driven insights to guide our work and optimize the customer experience.
As a Product Analytics Manager at SurveyMonkey, you will be working closely with our Product, Engineering, and Data team to support the team in driving process standardization, optimization, and automation to enable our teams to scale and deliver world-class customer experiences. We are seeing a detail-oriented and analytical individual who will be responsible for supporting a team of data analysts that are responsible for supporting various product areas with analyses, and highlighting key trends and opportunities.
What you’ll be working on
- Manage a small team of analysts that run across all our product areas
- Utilize Amplitude to analyze user behavior and product usage patterns.
- Develop and maintain dashboards, reports, and custom metrics to monitor key product performance indicators
- Work with the Data Engineering team and Business Intelligence team to ensure accurate collection of data and troubleshoot any data abnormalities
- Work closely with Product teams to design and execute a/b tests and experiments to validate hypotheses and drive data-informed decision making
- Help to curate a data driven team and support product team on identifying trends and ad hoc analyses
- Collaborate with cross-functional teams to define and implement process improvements that streamline workflows and increase productivity
- Train and onboard team members on new processes and procedures to ensure adoption and effectiveness
- Continuously evaluate the effectiveness of process improvements and make recommendations for further optimization
- Work with the Data Engineering team and Business Intelligence team to ensure accurate collection of data and troubleshoot any data anomoralities
- Communicate the results of analyses in a clear, concise manner to both business and technical audiences
- Surface any data inconsistencies and work with various stakeholders to rectify issues
We’d love to hear from people with
- 7+ years of work experience in data analysis/reporting/analytics or other relevant fields in a tech company
- 5+ years of experience managing a team
- Experience working with Product, Engineering, and Data Engineering teams
- Experience with Product Analytics tools such as Amplitude, Mixpanel, or equivalent
- Excellent communicator and ability to see big picture
- Start-up experience a plus
- High degree of comfort/experience using SQL. Scripting languages (e.g. Python), and/or statistical/mathematical software (e.g. R) a plus.
- Proficient in accessing cloud data warehouses (Snowflake, Redshift, Airflow, or equivalent)
- Knowledge and experience in product analytics
- Excellent problem-solving capabilities with attention to detail
- Familiarity with subscription products and self-service funnels, especially metrics design, product feature analytics, and A/B testing methodologies a plus
- A curious data-driven mindset and an eagerness to get things done
#LI-Hybrid
Why SurveyMonkey? We’re glad you asked
SurveyMonkey is a place where the curious come to grow. We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Top Skills
What We Do
We deliver intuitive, people-centric solutions that help industry leaders quickly and confidently make important decisions, take action, and achieve tangible results. Our AI-powered platform is built with a purposeful balance of humanity and technology, weaving together over 20 years of experience with data derived from billions of real questions and responses. Today, we offer enterprise solutions for agile experience management and insights by our three product brands: Momentive, GetFeedback, and SurveyMonkey.
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