Lead end-to-end redesign and standardization of HR processes and HR Service Delivery to improve efficiency, compliance, automation, KPIs, and employee experience. Conduct current-state assessments, design future-state workflows, implement automation with HR platforms, develop process architecture and governance, and drive change management and stakeholder alignment.
RESPONSIBILITIES
QUALIFICATIONS
Preferred Education
Preferred Experience
- Lead end-to-end redesign of HR processes across the employee lifecycle to improve efficiency, consistency, scalability, compliance, and employee experience.
- Conduct current-state assessments to identify inefficiencies, bottlenecks, duplication, rework, and service delivery gaps; design and implement future-state solutions.
- Simplify, standardize, optimize, and automate HR processes across HR Operations, Shared Services, and People Operations functions.
- Develop and maintain process architecture, including process maps, workflows, SOPs, RACI frameworks, governance models, and process documentation.
- Establish global process standards, operating procedures, controls, KPIs, and process ownership frameworks to drive consistency and operational excellence.
- Lead HR Service Delivery (HRSD) transformation initiatives, optimizing case management, self-service capabilities, service delivery models, and employee support experiences.
- Apply Lean, Six Sigma, Operational Excellence, Continuous Improvement, or Business Process Re-engineering methodologies to deliver measurable business outcomes.
- Identify and deliver automation and digital transformation opportunities leveraging Oracle HCM, ServiceNow HRSD, and other HR technologies.
- Partner with HRIS, HRIT, COEs, People Operations, and business stakeholders to implement process enhancements and system improvements.
- Develop dashboards, reporting, and operational metrics to monitor KPIs, SLAs, cycle times, and process performance.
- Lead stakeholder alignment, governance, and change management activities to ensure successful adoption of new processes and operating models.
- Drive sustainable improvements that reduce manual effort, operational risk, and turnaround times while improving quality and employee experience.
QUALIFICATIONS
Preferred Education
- Bachelor's degree in Human Resources, Business Administration, Operations, or a related field
- Master's degree (MBA or equivalent) is preferred
Preferred Experience
- 10-14+ years of experience in HR Operations, Shared Services, People Operations, HR Service Delivery (HRSD), HR Transformation, or Process Excellence environments.
- Proven experience leading end-to-end HR process redesign initiatives, from current-state assessment through future-state implementation and adoption.
- Strong expertise in process excellence, including process mapping, process architecture, workflow design, SOP development, RACI frameworks, governance, and standardization.
- Demonstrated success improving service delivery through cycle-time reduction, SLA improvement, operational efficiency, quality enhancement, and employee experience initiatives.
- Experience applying Lean, Six Sigma, Operational Excellence, Continuous Improvement, or Business Process Re-engineering methodologies to solve complex operational challenges.
- Hands-on experience driving process automation, workflow redesign, and digital transformation using Oracle HCM, ServiceNow HRSD, Workday, SAP SuccessFactors, or similar HR platforms.
- Strong analytical and problem-solving skills with experience using KPIs, dashboards, operational metrics, and data-driven insights to drive improvements.
- Experience influencing stakeholders and leading change across global, matrixed organizations while partnering with HRIS, HRIT, COEs, Shared Services, and business leaders.
UL Solutions Bengaluru, Karnataka, IND Office
Bengaluru, India
UL Solutions Bengaluru, Karnataka, IND Office
Bengaluru, India
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