Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Job Summary
The Manager, Sales Transactions Support is accountable for all strategic objectives and works to ensure quarterly financial targets are met, as defined by the sales organization.
Responsibilities
Sales Support
Assists Sales Management with identifying and understanding process bottlenecks and inconsistencies, and works with cross-functional teams to eliminate areas of sales drag
Implements and supports the consistent implementation of company initiatives, such as new product launches, marketing promotions, and pilot programs
Engages global peers to help define best practices and establish a collaborative forum for standardization
Monitors and maintains the team’s adherence to all SOX compliant responsibilities, as well as the integrity of all Salesforce and Siebel CRM data
Reporting & Business Analysis
Manages various transactional support reporting and dashboard creation
Designs and enables dashboards needed for operational visibility in to transactional KPI's and SLO compliance
Monitors dashboards and is able to identify regional trends and make corrective actions as needed to maintain established KPI's
Process Improvement
Identifies system and workflow process improvement opportunities (SFDC case management, Siebel, etc.) at the regional level and then uses staff to drive improvements and adoption
Is able to work cross region to share best practices and accelerate adoption
Implements established process improvement methods (Lean Six Sigma) to identify bottlenecks and choke points to existing process
People Management
Provides leadership and direction to the team to ensure overall success
Drives accountability for the performance and results of direct reports
Is responsible for all hiring decisions and activities including job definition, interviewing, selection, and onboarding
Is responsible for all employee decisions and activities including compensation, quarterly conversations, performance counseling, coaching and career development
Ensures workload is balanced
Assesses employee engagement and develops and implements strategies and programs to improve it
Models the Equinix Culture and Values
Qualifications
7+ years related experience preferred
3+ years of people management experience required
Bachelor's Degree required
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
