Manager - UX Designer

Voyager (94001), India, Bangalore, Karnataka
Manager - UX Designer
At Capital One, we think big and do bigger things. We were the first company to develop and offer mass customization and personalization of credit card, auto loans and other financial services products, and we have been innovating relentlessly ever since.
Today, we are a progressive financial services powerhouse spanning Credit Cards, Auto Loans, Savings, and Commercial Banking and at the same time a high-tech company, a scientific laboratory, and a well-recognized brand all in one. We are a passionate and entrepreneurial team with heart - a team that embraces bold ideas, fosters collaboration, and delivers world-class products and services impacting over 65 million customer accounts.
Still founder-led by Chairman and CEO Richard Fairbank, we dare to dream, disrupt and deliver a better way for our customers, the financial industry and for each other. Our goal is simple - bring ingenuity, simplicity and humanity to an industry ripe for change.
At DataLabs, Capital One India, we solve fundamental business problems at scale using advanced analytics, data science and machine learning. We specialize in deriving valuable insights about various aspects of the business - including product and process design, consumer behavior, regulatory and credit risk, and much more - from large volumes of data to build cutting edge patentable products at an industrial scale.
At DataLabs, you will work in a fast paced and intellectually rigorous environment. You will apply strategic analytical and product leadership skills to major business challenges. You will have the opportunity to learn and build deep expertise in the core areas of advanced analytics, industrial-scale product design, development and deployment, data science and machine learning. And you will do it all in a collaborative environment that values problem solving, encourages creativity, promotes learning, and rewards innovation.
DataLabs prides itself on its exceptionally vibrant culture. Our Associate Development program enables us to shape amazing career and professional development opportunities for our associates. Our best-in-class Corporate Social Responsibility program has nurtured longstanding partnerships with committed organizations that make a meaningful difference to the communities around us. The enthusiastic volunteerism of our associates are the backbone of all that we do - it enables us to push the envelope of possibilities and have incredible fun along the way. We bend backwards to take care of one another through thick and thin. Our work and the people we are surrounded by are an enduring source of strength and fulfillment in our lives.
Design Manager
We are currently seeking a Design Manager to join our team. This is a player-coach role, where you'll be responsible for leading design for a few key projects and managing a few design associates driving those projects. You'll be working with Product, Tech, and Data Science experts to align on product vision, build prototypes and craft a holistic experience, leveraging user research and low-fidelity concept designs early on. You'll also be mentoring designers & helping them grow their skills & capabilities. Together, you'll help build world-class data products that help power our business.
What You'll Do:
As a leader and maker, you'll be asked to handle responsibilities, including:
Strategy & Planning

• Collaborating with technology, product, and business teams to uncover customer and business needs and help build product strategy & roadmap for the team.
• Advocating for the customer through human-centered design methods, including: discovery, user research, and usability testing
• Looking at the bigger picture and mapping opportunities across IA, service touchpoints & overall customer journey
• Working with partners and teams across various geographies
• Embracing and advocating for improving the holistic customer experience

Leading & Developing Teams

• Building and leading successful teams through career development by mentoring, coaching, and elevating others
• Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks
• Navigating conflict resolution within your team as well as within projects, teams and partner relationships
• Participate in hiring by reviewing resumes, conducting interviews and attending consensus

Discovering & Delivering

• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities
• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
• Driving end-to-end product design by:

• Working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trends
• Framing problems, defining insights, and exploring new methodologies/practices to serve customer needs
• Reviewing & collaborating with designers on user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
• Planning and facilitating workshops with internal and external stakeholders to align with business needs
• Ensuring designs maintain a high level of quality and aligns with Capital One design system
• Storytelling through business acumen and presenting visual concepts to various stakeholders

Basic Qualifications

• At least 8+ years of experience with UX design

Preferred Qualifications

• Bachelor's degree in engineering or a related field
• Advanced degree in UX design, HCI, or related design fields
• Experience designing for data product experiences
• Comfortable working with a variety of business partners and delivering outcomes
• Familiarity with design and prototyping tools, such as Figma
• Familiarity with working and contributing to and established design system
• 2+ years of people management experience managing a design team or leading design for projects

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).