Marketplace Operations

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.
We have expanded from voice into three main platforms:

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

• Excellence everywhere: Everything we do should match the quality of our AI models.

• Global team: We prioritize your talent, not your location.

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

Productions is the 'done for you' managed services wing of ElevenLabs made for creators and media businesses. We bring together our AI audio tools and human experts to unlock human-edited dubs, audiobooks, and more in 15+ languages directly on the ElevenLabs platform.

Here are a few recent projects Productions has helped bring to life:

• Dubbing for some of the world's biggest creators (DudePerfect, Lex Fridman, Andrew Huberman) and media businesses

• Audiobook production for leading publishers and digital storytelling platforms

• Voice creation, sound design, and other audio engineering services for ElevenLabs' largest customers

• You can learn more about Productions here: https://elevenlabs.io/productions

• Own end-to-end processes across hiring, training, turnaround times, pricing, quality control, producer engagement and more

• Expand our hiring engine to ensure we always have the capacity we need to meet our (growing!) demand

• Improve our quality control and monitoring systems to ensure the dubs, audiobooks, and other content we deliver sound natural and professional-grade

• Build your own data pipelines and dashboards to inform decision making at scale

• Find new efficiency levers through process (e.g. new onboarding flow), automation (e.g. Python scripts) or collaboration with Engineering (e.g. new dispatch or pricing function)

• Work with the rest of the Productions org (Engineering, Production Managers, Content Ops, Sales) to make Productions the greatest audio marketplace on the planet!

• Ops fluency - you have experience managing and scaling complex Ops processes, e.g. in a marketplace or logistics environment

• Problem solving – you’re talented at breaking down complex problems into atomic pieces, then formulating the right plan to tackle each

• Data & analytics - you’re comfortable running your own queries, small scripts and crunching data

• Pace - you enjoy operating in an early‑stage, high‑growth environment, including implementing new ideas and iterating quickly

• Team collaboration - you’re skilled at collaborating across various functions and driving the best possible team outcome

• Bonus points for:

  • Experience managing/growing freelancer teams

  • Experience in the localization or audio production industry

This role is remote and can be executed globally. If you prefer, you can work from our offices in Bangalore, Dublin, London, New York, San Francisco, Tokyo, and Warsaw.