At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
Responsibilities:
* Proactively track major releases, hotfix patches, and customer issues to identify knowledge needs, plan, and deliver accordingly.
*Delegate the tasks to team members, stakeholders (training, field enablement, etc), and ensure that execution happens on time for the releases.
*Collaborate with stakeholders such as Developers, QA, Support, and PLM to continuously improve knowledge quality.
*Define and set quality metrics for content deliverables.
*Monitor the knowledge deliverables and ensure that the end user experience is consistent and within the defined quality metrics.
*Collaborate with WebDev and DevOps for knowledge hub features and CI/CD.
*Work with leadership to align with goals, and execute towards achieving those objectives.
*Automate manual tasks and processes to improve eQiciency and reduce errors.
Required Qualifications:
*Various Knowledge Management Systems/Frameworks
*Information Architecture
*Authoring Tools such as Oxygen, Framemaker, MadCap Flare with expertise in XML and Markdown.
*Swagger and API Documentation
*Experience in DITA, GitLab, GitHub along with exposue to DTD, CSS, XSLT, etc.
*Release and Software LifeCycle Management
*Basic understanding of Networking, Static Websites, Docker, Kubernetes, and Cloud Technologies.
*Strong problem-solving and analytical skills.
*Excellent communication and teamwork skills.
*Ability to work independently and as part of a team.
*Ability to work under pressure and handle multiple tasks simultaneously.
Desirable/Bonus Qualifications:
Understanding of following:
* Next.js, Hugo with understanding of HTML5 and MDX
* Python, Shell Scripting, and Go Language with exposure to AI/ML
* UI/UX concepts and writing for GUI
* Language Localization, SEO
* Bonus: experience with Descript, Cloud Cannon, Writer.com, Lokalise, automation tools and scripting languages
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
