Network Control LSU Manager India

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Job Description:

The NC Local Service Unit Manager for India will have the following tasks and responsibilities:

• Report to the respective NC Service Portfolio Group Manager
• Are accountable for overall revenues and service results (OCF, gross margin) for their local markets,
• Are accountable for customer satisfaction and system ageing in their allocated markets,
• Act as input giver to NC on capacity to ensure correct priority of opportunities,
• Are responsible for Installed Base of Network Control – e.g SLA adherence and system ageing within their
allocated markets,
• Ensure correct cost allocation to service and sales support.

• Responsible for generating repeat and additional service business from their customers.
• Understands how our Installed Base system is used by the customer, where it adds value and how this value can be maintained and extended.
• Discusses future plans for the system with the customer and strives to align customer budget with investment needs.
• Acts as the customer’s voice in Hitachi Energy and vice versa,
• Is the point of contact in HE for customers in maintenance, and tracks/follows up open issues to drive overall customer satisfaction, and may take the role of service project manager. 
• Collaborates closely with sales as well as project and service teams,
• Supports messaging to the customer for e.g. cyber security issues

Qualifications:
- Minimum 5 years of experience in Network Control system projects implemented with Hitachi Network Manager.
- Excellent problem solving skills and ability to work independently.
- Effective communication skills both written and verbal.
- Ability to manage multiple projects simultaneously while meeting deadlines.
- Strong analytical and critical thinking abilities.