Install, configure, troubleshoot, monitor, and maintain network security and switching solutions. Provide customer technical support, resolve connectivity and security issues, document configurations and solutions, coordinate requirements, and collaborate with internal teams on project execution. The role requires hands-on FortiGate, FortiSwitch, or Check Point experience, strong networking fundamentals, analytical troubleshooting skills, Kannada proficiency, communication abilities, and willingness to travel locally when needed.
- Install, configure, and troubleshoot network security and switching solutions.
- Provide technical support for customer network environments.
- Diagnose and resolve network connectivity and security issues.
- Perform routine health checks, monitoring, and maintenance of network devices.
- Coordinate with customers to understand requirements and provide timely resolutions.
- Document technical issues, configurations, and solutions.
- Collaborate with internal teams to ensure smooth project execution and support.
- Good hands-on experience with FortiGate, FortiSwitch, or Check Point technologies.
- Strong understanding of networking fundamentals, including TCP/IP, VLANs, routing, switching, and firewall concepts.
- Good troubleshooting and analytical skills.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field.
- Relevant certifications such as Fortinet NSE/FCP or Check Point certifications are an added advantage.
- Proficiency in Kannada is mandatory, as the role involves regular customer interactions.
- Willingness to travel locally, if required, for customer support activities.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
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