Summary / Objective
As a NOC Analyst you will support the Afilias India/Identity Digital registry network monitoring team to assess Networks and Systems Performance on a real-time basis. Additional responsibilities of this position are, but not limited to; providing technical guidance to Afilias India/Identity Digital Customer Support Team, identifying, troubleshooting and escalating Infrastructure, Systems & Network impacting events and supporting root cause analysis efforts. This position requires a critical eye for detail and the ability to identify infrastructure, network and applications activity impacts. The candidate must have the ability to communicate "cause and effect" issues on a technical level.
A solid understanding of networks and some experience with core registry components is necessary to the success of this position, and must be learned quickly and comprehensively. A team of technical and management resources supports this position who are dedicated to improving the operational performance of the registry.
***This is temporary up to 6 months with the potential to become a permanent team member***
What You'll Do
- Support 7x24x365 network and systems monitoring.
- Monitor all aspects of Network, Systems and Network Infrastructure.
- Provide network support for the Identity Digital registries and production networks.
- Prompt escalation of application/system problems including assisting in determining root cause of problem through to appropriate solution.
- Keeping internal and external customers apprised of work effort being conducted to resolve their issues through the construction and issuing of notices using the appropriate templates provided.
- Consults with appropriate members of the IT and/or Development team in order to assist in the resolution of customer and registry issues.
- Escalates to NOC Team Leads, NOC Manager, On-call Duty Manager, IT and/or Development support when appropriate.
- Acts as first level support for customer problems.
- Prepares management reports and performs daily/weekly checklists.
- Acts as a liaison between both technical and business departments.
- Performs miscellaneous job-related duties as assigned.
Interpersonal skills required
- Able to adapt to frequent change
- Thorough with attention to detail
- Self-directed/Able to take initiative
- Able to work well with others
- Excellent ability to absorb, comprehend, and explain written technical material
- Solid written and verbal communication skills
Who You Are / What You Bring
- 1-2 years experience in a 24x7 mission critical environment.
- University degree or college diploma in Computer Science, Computer Networking, Telecommunications, Engineering or equivalent work experience
- Solid understanding of DNS infrastructure from Root level to Registrant level.
- Installation, configuration and maintenance of Linux operating systems.
- Familiarity with some of the following:
- Jira Service Management, Service Now, and/or other ITSM tools.
- Icinga, Loki, Graylog, Grafana, Nagios, SNMP, Prometheus Stack, OpsGenie, and Rundeck.
- Scripting knowledge in one or more of the following: GIT, HTML, GraphQL, REST API, Bash, Perl, Python, Java, Server Side Javascript (node.js), and Golang
- SQL knowledge in MySQL, Postgres, Elasticsearch and InfluxDB (or other time series databases), Grafana Mimir.
- Knowledge of data serialization format such as XML, YAML, TOML, and JSON
- Microsoft Azure, Amazon AWS, Ansible, and Docker
Nice to have
- RHCSA and/or RHCE Certification
- LPIC-1 and/or LPIC-2 Certification
- CCNA and/or Network+ Certification
- Familiarity with ITIL's Incident Management
Hours
- Monday - Friday, 9am-5pm IST
Base Compensation
- Starting at INR 425,000 with flexibility to go up based on experience
A few things to know about us
Identity Digital is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, veteran status, marital status, sexual orientation, gender identity, disability or any other category prohibited by local, state or federal law. This policy applies to all aspects of employment, including recruitment, placement, promotion, transfer, demotion, compensation, benefits, social and recreational activities, and termination.
Background Check Statement
At the time of an offer, you will be required to complete a background check. Any offer is contingent upon a satisfactory background check.
Accommodation Statement
We are committed to the full inclusion of all qualified individuals. As part of this commitment, Identity Digital will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Recruiting Team at [email protected].
