Observability Engineer

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.  

WHO WE ARE

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.  

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. 

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location. 

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”! 

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. 

WHAT YOU’LL DO

We are looking for a skilled observability engineer to join our team, responsible for building a scalable, efficient and reliable monitoring and observability platform using Grafana components, OpenTelemetry, Splunk and DevOps practices.

Key Responsibilities: -

• Design, implement and maintain our monitoring and observability platform, leveraging Grafana components, Splunk, OpenTelemetry and other relevant tools

• Utilize GitHub for version control, collaboration and code management

• Provide training and demonstrations in new observability capabilities for other departments within the organization

• Collaborate with cross-functional teams including engineering, operations, customer support to ensure seamless integration of observability capabilities

• Provide periodic off-hour on-call support for observability stack related issues.

• Work closely with team leads and peers to create/ update monitoring documents & assist with overall monitoring project deliverables as needed.

• Work closely with peers in projects or assigned tasks to meet group and departmental goals and improve processes and practices

• Stay up to date with industry trends, emerging technologies and best practices in observability, monitoring and logging

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

WHAT YOU’VE DONE

QUALIFICATIONS/REQUIREMENTS

Education and Work Experience:

• Required bachelor’s degree in business, Computer Science, Information Systems, or a related field

• 5+ years of experience in application performance management, observability, monitoring or a related field 

• At least 2+ years of experience in cloud platforms, preferably Azure. Certification is a plus.

• Strong expertise in Grafana components, including dashboard development, plugin integration, and data source configuration

• Knowledge of DevOps practices, including CI/CD and Infrastructure as a code

• Experience with monitoring, logging and tracing tools such as Splunk, Prometheus, Tempo and Loki

• Experience working with OpenTelemetry framework, JSON data formats and APIs

• Experience with application performance management technologies: server and application (real and synthetic) monitoring components.

• Experience with GitHub including version control, pull requests and code reviews.

• Excellent problem-solving skills with the ability to analyze complex system issues and develop effective solutions.

• Strong communication and collaboration skills with the ability to work effectively with cross-functional teams.

Other Requirements:

• Travel: 0-10

• Work Authorization: Legally authorized to work in the country of the job location.

• Work Hours: India – Flexible

WHAT WE STAND FOR 

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems.  As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status. 

We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/

Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com.

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.

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