The Opportunity
Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.
Join our team as the expert you are now and create your future.
Position SummaryAt Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together.Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.
Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.Qualifications
OCI Network Engineer
An Oracle Cloud Infrastructure Network Support role is responsible for providing technical support and troubleshooting expertise for network-related issues within the Oracle Cloud Infrastructure (OCI) environment. They work closely with customers, internal teams, and vendors to diagnose and resolve network problems, ensuring smooth operations and optimal performance of OCI networking services.
The job responsibilities include:
- Network issue resolution: Investigating and resolving network-related incidents and problems reported by customers or detected through monitoring and alerting systems. This involves troubleshooting connectivity issues, performance problems, and other network-related anomalies within the OCI environment.
- Customer support: Responding to customer inquiries, troubleshooting network issues, and providing timely and effective resolutions. They engage in active communication and collaboration with customers to gather necessary information, understand their network requirements, and guide them on best practices for network configuration and troubleshooting.
- Incident and problem management: Managing network-related incidents and problems in accordance with established frameworks and SLA commitments. They prioritize and escalate issues as needed, coordinate with cross-functional teams to investigate root causes and ensure effective resolution of problems to restore normal network operations.
- Network documentation and knowledge base: Creating and maintaining network-related documentation, including troubleshooting guides, best practices, and knowledge base articles. They contribute to the knowledge base for effective and efficient problem resolution and provide training and support to other team members
- . Collaboration and coordination: Collaborating with internal teams, such as network engineers, system administrators, and security teams, to analyze and resolve complex network issues. They also work closely with vendors and service providers to report and resolve network-related problems, including coordinating network maintenance and updates.
- Network monitoring and optimization: Utilizing network monitoring tools and systems to proactively identify potential issues, monitor network performance, and optimize network configurations. They recommend improvements and optimizations to enhance network reliability, performance, and security.
- Change management: Assisting in the planning and execution of network changes and updates. They review change requests, assess their impact on the network, and ensure proper testing, validation, and documentation of changes following established change management processes.
- Continuous improvement: Staying up to date with emerging network technologies, best practices, and OCI product updates. They actively seek opportunities for process improvements and contribute to the enhancement of network support procedures and workflows.
To succeed in this role, an OCI Network Support professional should have a strong working knowledge of networking concepts, protocols, and technologies. They should be proficient in troubleshooting network connectivity, routing, security, and performance issues. Strong analytical and problem-solving skills, excellent communication abilities, and the ability to work effectively in a fast-paced, customer-focused environment are crucial. Obtaining relevant certifications like the Oracle Certified Professional - Oracle Cloud Infrastructure Network Engineer is advantageous.
Posting CategoryGeneralistOpportunity TypeRegularCountryIndia
