Operations Engineer role will be responsible for all aspects of engineering for applications supported by Vonage, which includes: deploying, configuring, administering, maintaining, and troubleshooting issues. Further responsibilities include (but not limited to) evaluating application configurations, application design and involvement in project-oriented tasks. Additionally, they must also be able to work independently and as part of a team, and be able to communicate effectively with both technical and non-technical audiences. The engineer will be working in a very dynamic environment with fast-paced turnaround times, including 24/7 rotational on-call support and involving interactions with other team members, product managers, QA and Dev resources in an agile environment.
Essential Job Functions
- Support a wide array of backend applications which includes deployments, on-call, maintenance, troubleshooting and applying periodic and continuous updates
- Ability to complete individual tasks end-to-end independently but working with a larger team to accomplish bigger objectives
- Determine and provide feedback on areas of improvement in process and procedure for team
- Assist in the development, implementation, documentation and adherence to Application standards
- Provides direction and guidance in the documentation of new procedures and standards
- Perform analysis, notification, and trending of application statistics gathering
- Ability to take ownership of group projects and complete all tasks on schedule
- Ability to resolve and provide a root cause analysis for any production issues. Should also be able to implement ad hoc fixes to resolve issues
- Ability to coordinate, configure and manage a test/lab environment, creating test plans for new versions of Applications
- Work closely with Care, Development, NOC, Network Engineering, Infrastructure, monitoring and other teams to resolve trouble tickets and test new application releases
- Ability to work as a member of a team and independently
- Provide 24/7 on-call/support of production applications
Specific Requirements, Skills & Education
- 5+ years of experience in Ops or related role
- Understanding of key technologies: Linux, Application or OS tuning, Networks (TCP/IP), DNS, Relational Databases (Oracle, MYSQL, EDB). SIP (Session Initiation Protocol), PERL is a plus
- Linux systems knowledge (performance tuning, basic networking, file systems)
- Experience with version control systems like Git, SVN etc
- Scripting including python, shell, java script and DB scripting
- Strong troubleshooting skills
- Experience with Agile development methodologies
Additional Skills (would like to have but not required)
- AWS technologies like AWS CI/CD pipeline, EC2, EKS, Lambda, CloudFront, S3, SNS, SQS
- Experience with VOIP and related protocols (SIP/RTP)
- Experience with provisioning and troubleshooting of VOIP devices
Education
- Bachelor's degree in Computer Science or equivalent experience
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What We Do
We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
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