Order Management Specialist

About the role:

We are seeking an Order Management Specialist to join our growing Order Management function. This candidate will play a pivotal role in reviewing customer contracts, facilitating timely and accurate processing of orders, and ensuring compliance with internal policies and procedures. Additionally, this candidate will have the opportunity to participate in key initiatives to improve order and data accuracy. 

The Order Management department is part of Samsara’s Finance organization. We are a highly collaborative, global team from a diverse range of backgrounds, focused on making Samsara a great place to work and develop our careers. You will work with Sales, Sales Ops, Deal Desk, Business Technology, and Order-to-Cash to deliver a seamless order experience for our customers. The ideal candidate is highly self-motivated, possesses a strong attention to detail and appreciation for process, thrives in a fast-paced environment, and enjoys collaborating with other teams to solve challenges.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

In this role, you will: 

• Review customer orders prior to shipping, ensuring the products, pricing, and terms are accurate, complete, and compliant with company policy. 
• Reconcile customer order information against the internal system of record. 
• Coordinate with Sales, Sales Ops, and Deal Desk to determine the resolution path for any order discrepancies. 
• Respond to Sales inquiries regarding opportunity status or any questions on the opportunity closure process. 
• Collaborate with your global peers to identify solutions for common order issues and drive global consistency in process. 
• With the support of management, identify and support implementation of improvements to Samsara’s systems and tools to streamline the order review process.
• Collaborate effectively with cross-functional teams, such as Sales Ops, Order to Cash, and Business Technology, on company projects. 
• Support the generation and ongoing maintenance of reporting dashboards to track order volume and activity. 
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• 2+ years of professional work experience 
• Professional-level written and verbal fluency in English.                                                                                                                             
• Excellent attention to detail with an emphasis on accuracy and timeliness. 
• Self-motivated and able to work both independently and as part of a larger team.
• Ability to multitask, adapt, and manage time effectively in a fast-paced environment. 
• Strong interpersonal and communication skills.
• A continuous improvement mindset and openness to feedback. 
• Ability to prioritize and manage multiple responsibilities simultaneously.
• Ability to work during Pacific time zone business hours
• Ability to work extended hours during month and quarter end. 

An ideal candidate also has:

• Bachelor’s degree in Business, Finance, or a related field.
• Proficiency with CRM and CPQ platform (Salesforce preferred).
• Experience in a contract specialist, order management, and/or related Finance role, preferably in a SaaS or technology company. 
• Appreciation for leveraging data to instigate meaningful business process change. 
• Aptitude for building and maintaining strong relationships with key stakeholders and peers.