Payment Lifecycle

Job Description
Introductory market language
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers
Job Summary
As a Cash Operations Team Leader within our financial operations department, you will take on direct responsibility for daily operational activities, which include processing cheques and Swift transactions, as well as client authentication.
Job Responsibilities:

• Process Swift/ISO payments, including local and FX transactions, as well as serial and cover payments.
• Handle cheque clearing for inward, outward, and collection products.
• Support payment activities such as manual instruction validation, Nostro reconciliation, EOD reconciliation, and fund control checks.
• Monitor process mailboxes, manage queries and escalations, and clear processing queues while maintaining production accuracy.
• Perform regular quality checks, adhere to regulatory and process requirements, and maintain standard operating procedures.
• Ensure timely completion of tasks, meet TAT for processes, and follow exception procedures for deviations.
• Coordinate with stakeholders, maintain MIS/productivity trackers, escalate issues promptly, and assist PVT during weekends as needed.

Required qualifications, capabilities and skills

• Knowledge of SWIFT / ISO & Cheque product.
• Knowledge in Nostro recon and monitoring
• Work experience of at least 6 years in a similar role/function.
• Graduate and above.
• Flexibility in working hours / days.
• Should be familiar with AI tools.
• Excellent Communication Skills

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.