Payroll & Benefit Specialist - ASEAN & ANZ

Job Description SummaryIn this role, you will be responsible for quality delivery of one or more Payroll & Benefits process(es). Develop an in-depth understanding of GE HealthCare Payroll & Benefits systems, processes, and legislative rules. This role requires emphasis on data integrity and analysis to support key HR, Payroll and Benefits decisions while providing coverage and support as needed. Identify and resolve operational issues and support process improvement. Promote “Best in Class” service while developing effective relationships and working cross functionally with internal teams and suppliers
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

• Responsible for the successful execution of one or more Payroll & Benefits process(es) and involvement in regional/global projects related to Payroll & Benefits.
• Manage service delivery metrics and/or third-party supplier performance in relation to the assigned process(es) and provide recommendations to improve service quality and efficiency for payroll across ASEAN/ANZ countries
• Drive increased productivity and compliance through identifying opportunities for process improvements, standardization, and simplification within assigned area(s) and influence changes at a regional/global level
• Advise on difficult and sometimes complex questions/requests from employees, People Leaders and the HR community concerning payments, allowances, and benefits in a professional, courteous & timely manner and provide recommendations to improve HR policies and processes
• Effectively work with 3rd Party Payroll and Benefits Providers to ensure seamless, compliant, and high-quality Payroll & Benefit services and manage relationships with vendors at a regional level
• Foster a culture of customer service excellence and continuous process improvement by providing “Best in Class” customer service and advise on complex questions/requests from employees, businesses, and HR partners
• Maintain high standards of accuracy, timeliness, and quality to ensure compliance with relevant legal and GE HealthCare policy requirements
• Develop a strong working relationship with the GE HealthCare Finance functions, HR, People Leader, and Employee communities through timely and accurate administration of HR processes, ensuring effective communication and early identification of requirements & any service issues
• Develop effective relationships with internal and external stakeholders through strong interpersonal skills and proactive communication, influencing skills, and thought leadership
• Lead internal and external payroll & benefits audits and provide recommendations to address identified risks and ensure compliance with regulations at a regional/global level
• Continuously build and share area of expertise; keep current with internal and external updates and changes
• Preparation of year-end reporting & associated statistics and develop insights to support decision-making at a regional/global level
• Provide ad-hoc operational support for assigned process

Qualifications/Requirements

• Bachelor’s degree from an accredited university or college in related area
• Fluency in local required language and in English knowledge both verbal and written
• Prior professional work experience within Payroll & Benefits and a Service-oriented environment, ideally within a multinational organization
• Proven ability to work independently and as a team player in a complex and rapidly changing work environment across multiple stakeholder groups
• Strong problem-solving and influencing skills, with the ability to identify opportunities for process improvements, standardization, and simplification within assigned area(s)
• Excellent interpersonal and communication skills, with the ability to provide "Best in Class" customer service and advise on difficult and sometimes complex questions/requests from employees, People Leaders, and the HR community in a professional, courteous & timely manner
• Up-to-date knowledge of local legislation and regulations related to payroll and benefits, as well as working closely with government agencies to ensure compliance with local requirements and to access available work support programs.
• Location: Preference to have the candidate located in Bangalore, India

Desired Characteristics

• Solid interpersonal skills: ability to work effectively in a team-based environment
• Strong customer service focus, with the ability to anticipate customer needs with a high level of responsiveness
• Proficiency in HR, Payroll and Benefits Administration systems (ex. Workday) and technologies
• Ability to quickly embrace new technologies
• Supportive team player with a drive to create a positive work environment
• Applies solid judgment ensuring integrity, compliance, & confidentiality
• Passion for continuous process improvement and simplification
• Strong analytical and problem-solving skills with proven ability to organize and analyze data
• Ability to work in a fast-paced environment, prioritize multiple tasks and meet deadlines
• Self-starter who can manage multiple tasks simultaneously with minimal supervision
• Comfortable delivering against quantitative and qualitative performance metrics
• Proficient in the use of Microsoft applications: Outlook, Excel, Word and PowerPoint

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information