People Experience Manager

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business.

This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.

Job Title - People Experience Manager

About the Team

Our People Services Excellence team is a critical team supporting People Services to achieve its strategic objectives of exceptional service through effective and efficient processes.
It is a multi-discipline team with capabilities covering Process and Service Excellence, Data analytics, reporting and project execution.
The People Services Excellence team will work collaboratively with the Regional and Global capability centres bringing proven methodologies, frameworks and expert capabilities in problem solving, process reengineering, data and systems. They, along with the People Services Leadership Team, will instil a culture of continuous improvement and a Service Excellence mindset.
This team will work globally ensuring consistency in the approach and ensure solutions meet the needs locally, where required. A critical element to improvements will be the voice of the customer insight that the team will bring in via the process owners and service users.
The project disciplines from the programme management team will ensure strategic ambitions are turned into clear deliverables, tracking and managing initiatives through to completion and ensuring expected benefits are realised

About the Role

Design, develop and implement strategy to improve the overall consumer experience related to People Services. Create a positive and fulfilling experience, ensuring that employees feel valued and satisfied with the services provided by People Services.

Key responsibilities

• Develop and implement strategies to enhance the overall experience and moments that matter for People Services team and consumers.
• Gather feedback through surveys, and other channels to identify pain points and areas for improvement for delivering services effectively.
• Collaborate with process teams to support design and implement programmes that promote consumer satisfaction.
• Monitor consumer engagement metrics and trends, using data to inform decision-making and continuously improve the consumer experience.
• Collaborate with People Services team to ensure consistent messaging to enhance consumer satisfaction.
• Keep abreast of market trends and evaluate relevance for Haleon, researching leading best practices to enhance the consumer experience.

Qualifications and skills

Basic Qualification

• MBA from Tier 1 institute
• 12+ years of HR experience in a highly matix organization

Technical

• Proficiency in survey design and analysis to gather and interpret employee feedback.
• Data analysis skills to interpret metrics and identify areas for improvement.
• Ability to facility employee listening sessions / focus groups.

Behavioural

• Excellent written and verbal communication skills.
• Empathy and active listening skills to understand employee perspectives and address their needs.
• Leadership and influence skills to drive organisational change.
• Strong persuasion skills to influence leaders, stakeholders, peers and employees.
• Problem-solving and critical-thinking to analyse complex issues.

Please save a copy of the job description, as this may be helpful to refer to once the advert closes.

Diversity, Equity and Inclusion

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/
At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.
As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.
Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements.