The Platform Support Analyst role involves managing SAP Concur support tickets, working with various teams for system optimization, and creating reports while liaising with market teams.
The primary purpose of this role is to be part of Business Platforms Bangalore team to manage the support tickets of SAP Concur Expense & Request modules, dentsu’s global T&E application. The day to day activity will consist of dealing with user queries from live markets. Concur Expense is currently live in 24 markets with 28,000 active users & Concur Request launched in dentsu during Q3 2024. The person will closely work with the Expense & Request implementation team members, Corporate Card Team, Travel Team, Market Admins & other stakeholders to ensure the system is fully optimised and updated.
Job Description:
Key responsibilities:
- Managing requests/tickets related to SAP Concur Expense/Request on Service Now
- Assisting markets on masterdata management (mainly: List import & Employee import)
- Monitoring interfaces between Workday, Concur &D365 (BizTalk & Snaplogic)
- Knowledge on integrations, APIs & Web Services
- Liaising with senior team members to ensure allowances, tax and mileage rates are rightly updated on a timely basis
- Updating business rules to reflect global & local policy changes as & when required
- Working with Deployment team at the time of handover
- Assisting markets during hypercare
- Maintaining internal progress trackers
- Tracking Concur Monthly Releases
- Monitoring & maintain Admin Roles & Cognos Roles
- Maintaining the SAP Concur reporting suite
- Liaising with live markets to create ad hoc Cognos reports as & when required
- Experience in creating Cognos reports, adding prompts, filters, grouping, sorting & scheduling
Skills and Knowledge
- Experience on Global SAP Concur Expense & Request Administration
- Experience on SAP Concur Cognos - Intelligence
- Advanced understanding of the Expense (T&E) lifecycle
- B.Com/M.Com/MBA from reputed institute having Minimum of 2-4 years of experience on SAP Concur application
- 2+ years’ experience working with SAP Concur
- Experience working in a support capacity
- Being delivery-focused with a can-do attitude
- Experience working in either Finance or Media industries desirable.
- Analytical and problem-solving skills
- Excellent verbal and written communication skills
- Good organisation and time management skills
Location:
BangaloreBrand:
BcoeTime Type:
Full timeContract Type:
PermanentTop Skills
APIs
Biztalk
Cognos
D365
Sap Concur
Service Now
Snaplogic
Web Services
Workday
Merkle Bengaluru, Karnataka, IND Office
No.23, Richmond Road, Opp Masjid, Richmond Town, Bengaluru, India, 560025
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