Presales - Conversational AI

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If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi!

Role: Associate Client Solutions Partner

Experience Level: 5+ years of experience in Contact Center and/or Customer Experience Solutions

Work location: India (Mumbai / Bengaluru)

Responsibilities

• As part of the core team of Customer Experience AI Practice, the GTM Specialist will be responsible for leading the business and non-functional requirements discovery and driving creation of the scope definition and overall subject matter expert coordination and resource estimation process. s 

• Create compelling and relevant r solution proposal content, including capturing business strategy, KPI, desired outcomes, illustrating how the solution proposal addresses their needs. 

• Be comfortable presenting to a variety of stakeholders (client - business, leadership, technical and AWS sales teams) and understand the personas for each, crafting messaging which is relevant to their roles and desired outcomes. 

• Collaborate with the Global Sales team of AWS Practice to provide input on deal strategy, from a CXT solution perspective point of viewWork closely with the Customer Experience Practice Leader to define solutions and offer development / offering roadmaps which are topical and relevant for today’s builder / buyer persona and which target horizontal and vertical specific use cases.

• Research current trends in the CX / AX, CCaaS industry and capture competitive and analyst perspective, for use in solution / offering development and solution content.

• Define day in the life and Art of the possible demo requirements, specifying the exact services and capabilities to be configured for demonstration to both business and technical audiences. Work closely with Product Engineering teams for build out and test of these solution demos 

• Cross functional leadership / partnership and collaboration with other departments to drive important strategic initiatives of the practice

• Create sales enablement collaterals for the sales team and provides insights on competitive benchmarking

• Create ROI documentation to help sales team in customer conversations

• Maintain Contact Center professional, industry and AWS technical knowledge by attending educational workshops, reviewing professional publications and establishing personal networks

Business & Technical Qualifications - Must have

• 5+ years of experience as a contact center technology specialist working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys, NICE, Five9, etc.

• Has sales specialist level knowledge of IVR Platforms, Contact Centre business, related infrastructure and processes

• AWS Cloud Practitioner Certification preferred

• Business Analyst formal training is also preferred

• Understands CX solution architecture and integration from a sales specialist / GTM point of view

• Has a high degree of curiosity and continuous growth mindset

• Takes ownership of the success of the organization personally and holds themselves professionally accountable to their peer’s needs in driving for that success

• Analytical and problem-solving skills. Good critical thinking.

• Strong communicator. Can clearly articulate business value of the technology, solution description and concepts for an audience

• Ability to work with minimal supervision in a dynamic and time-sensitive work environment

• Team management experience is a must

• Proven ability to articulate the distinct aspects of product offerings 

• Strong knowledge and understanding of business needs

• Good understanding of the dynamics and critical success factors of the software industry in general and GSICloud based delivery paradigm in particular.

• Excellent listening, negotiation and presentation skills

• Excellent verbal and written communication skills