Associate Principal Engineer, PAM Support

Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.

Saviynt’s Enterprise Identity Cloud helps modern enterprises scale cloud initiatives and solve

the toughest security and compliance challenges in record time. The company brings together

identity governance (IGA), granular application access, cloud security, and privileged access

(PAM) to secure the entire business ecosystem and provide a frictionless user experience. The

world’s largest brands trust Saviynt to accelerate digital transformation, empower distributed

workforces, and meet continuous compliance.

Saviynt is looking for multiple Principal Cloud Services Engineers to help scale, support and

operate its Privileged Access Management (PAM) product, which is part of its Enterprise

Identity Cloud Platform. As a Principal Cloud Services Engineer, you will be leading the

operational and engineering aspects of the next generation cloud services vision for Saviynt.

We strive to be “Automation FIRST” for operating Saviynt cloud services. The Principal Engineer

will partner with the Product/ Support/Knowledge Engineering teams on multiple enablement

initiatives for PAM along with helping ongoing PAM implementations and reviewing completed

implementations. The ideal candidate will have a passion to learn and improve products,

greater attention to details and thrive for customer success. Having PAM domain knowledge is

mandatory and having IGA domain knowledge is a plus.

WHAT YOU WILL BE DOING

• Work with the PAM enablement leader to create collateral and materials for training and enablement.
• Responsible for setting up and managing labs for hands-on activities as part of training and enablement.
• Review existing PAM implementations for alignment with recommended approaches.
• Assist Doc team to keep the Product Documentation accurate.
• Provide Level 4 support for PAM issues that require deeper understanding of the product.
• Work closely with Product, CloudOps and InfraOps teams to understand and document PAM Processes and operating procedures.
• Provide daily/weekly report for overall health of existing PAM implementations.
• Work closely with the Training team to keep the self-paced training material up to date and accurate.
• Assist POC team in setting up use cases that require deeper knowledge of PAM and the product.

WHAT YOU WILL BRING

• Bachelor’s/equivalent in Engineering
• Experience with ticketing systems, monitoring and automation platforms ex: Freshdesk, Datadog, Prometheus, Grafana, RunDeck
• Understanding of SLAs and the importance of being within SLAs
• Ability to provide 24/7 on-call support as an SME (on a rotational basis)
• 8+ years of industry experience in design, development, customization, configuration, deployment of cloud platforms, automation frameworks, database systems.
• 3+ years’ experience in any Identity Management and Governance or Privileged Access Management or Privileged Identity Manager products
• Knowledge of Web Services (REST/SOAP)
• Knowledge of Secret Management or Vaulting Services
• Knowledge of Java/J2EE and SQL
• Experience in Unix Shell/Perl / Python
• Experience in one of the public cloud platforms – AWS or Azure
• Excellent verbal and written communication skills
• Passionate about operating and scaling cloud services per the expected SLA and constantly looking into data for operational insights

If required for this role, you will:

- Complete security & privacy literacy and awareness training during onboarding and annually thereafter

- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):

> Data Classification, Retention & Handling Policy

> Incident Response Policy/Procedures

> Business Continuity/Disaster Recovery Policy/Procedures

> Mobile Device Policy

> Account Management Policy

> Access Control Policy

> Personnel Security Policy

> Privacy Policy

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.