Principal Global Business Services Process Specialist-1

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The Principal Global Process Governance Specialist is a highly skilled subject matter expert, responsible for managing the process of defining and communicating process governance procedures to support Global Business Services (GBS) process management, including standards, guidelines for setups and modelling.
This role may be required to coach and mentor new or less experienced members of the team in the area of GBS process management and governance.

What you'll be doing

Key Responsibilities:

• Designs process documentation standards and guidelines.

• Hands on experience in Process mapping, Salesforce, BPM, Signavio

• Leads on the simplification and improvements in efficiency in the processes used to review, approve and track process changes and procedural document modifications.
• Ensures compliance to standards with regards to process change management and procedural document quality.
• Designs and implements training and communication strategies on process governance standards and change management processes.
• Partners with GPO and GBS business partners to document and maintain various process documentation including process taxonomy, process maps, SOPs.
• Responsible for reviewing documentation at periodic intervals with the GPOs and GBS service providers to ensure completeness and updates for any changes.
• Responsible for reviewing process change proposals from GPOs prior to presentation to Process Change Committee and, post approval from the committee, review project plans, track progress and appropriate effectiveness checks are in place for post implementation.
• Plans the review of process documentation for SOX compliance.
• Responsible for supporting internal and external audit processes with the required process documentation.
• Performs any other related tasks as required by management.

Knowledges and Attributes:

• Strong communication and interpersonal skills for engaging with stakeholders at various levels.
• Excellent ability to establish and maintain a good rapport with co-workers, supervisors, business stakeholders and providers.
• Results-focused and continuous learner and highly motivated to develop and share knowledge.
• Resolves wide range of issues in creative ways.
• Excellent ability to work in multi-cultural environment (this will require managing time zones and travel).
• Broad knowledge of the process and experience in delivering continuous improvement.
• Broad knowledge of process control software.
• Strong understanding of process governance frameworks, methodologies, and principles.
• Experience in standardizing processes across multiple regions and departments.
• Excellent analytical skills and the ability to interpret process data and metrics.
• Project management expertise to lead process improvement initiatives.
• Change management experience to drive adoption of new processes and practices.
• Ability to establish and maintain process documentation and standards.
• Problem-solving skills to address challenges and obstacles related to process governance.
• Attention to detail and a commitment to maintaining process quality and compliance.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Accounting or Business Management or a related field preferred.
• Lean / Six sigma qualification or equivalent, CIPS accreditation preferred.

Required Experience:

• Extended experience driving process improvement and change management.
• Extended demonstrated experience working in a GBS or process-centric environment
• Extended experience in process governance, business process management, or related roles.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.