Product Manager - Pega, Marketing Automation

Job Description
We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible in product management and Marketing Technology.
As a Product Manager within the Consumer and Community Banking team, you will lead the charge in managing discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap. You will own and develop a product backlog that supports the strategic roadmap and value proposition, while building frameworks to track key success metrics. Your role is crucial in managing relationships across engineering, architecture, and diverse product teams to drive integration and results.
Job Responsibilities

• Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
• Manage key relationships by working with engineering, architecture, and diverse product teams across the enterprise to understand their needs, further integration with the recommendation engine, and drive results.
• Communicate effectively and often by sharing strategy, roadmap, progress, and insights broadly and systematically. Craft the narrative and cadence for different partner and stakeholder audiences.
• Act as a center for knowledge with deep curiosity about the digital product experience space and a desire to connect that curiosity and knowledge to the teams that can effect change.
• Solve technical and customer problems by asking questions, defining the problem, and understanding where our platform sits in the Chase ecosystem. Understand the technologies and approaches in use and those we should be using to drive our plans for the future for these technical products.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area.
• Concrete, demonstrable experience configuring Pega applications, documenting APIs, and owning data management.
• Ability to write initiatives, epics, user stories, and defects to get them to Definition of Ready and Definition of Done.
• A customer-obsessed individual with the ability to build and maintain productive relationships with engineers and technical partners, and an ability to translate customer needs into clear product delivery or technical requirements.
• Experience managing products for technical platforms and/or data-focused capabilities.
• Demonstrated ability to drive change through influence and collaboration across a matrix organization in a highly dynamic environment. Good partnership, consulting, and influence skills.
• Experience working in an Agile environment and with Agile project methodologies and tools including JIRA. Ability to navigate JIRA, create issues, and understand more advanced capabilities such as creating dashboards and complex queries using JQL, and direct teams in how to use them.
• Minimum BA/BS degree required or relevant experience.

Preferred Qualifications, Capabilities, and Skills

• Demonstrated prior experience working in a highly matrixed, complex organization.
• Software delivery skills including Scrum and the SDLC.
• Marketing experience.
• Marketing Technology (MarTech) expertise.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.