Product Manager - Post Disputes

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

As the Product Manager for Post-Disputes, you will be responsible for delivering value to customers by assisting with developing requirements for the post purchase features and functionality within the platform. You will work with technology partners, customer-facing support teams, and other product managers to understand the opportunities and pain points around surfacing needs to support customers looking to combat disputes and chargebacks, then transforming those findings into actionable and meaningful requirements and features that are easy to consume and help to drive improved business outcomes for Visa and its customers. 

Essential Functions 

• Collaborate with cross-functional teams in all aspects of the product lifecycle 

• Conceptualize, craft, and communicate the user stories for new and enhanced reporting features 

• Manage the post-disputes product roadmap 

• Create stakeholder-facing documentation related to new and existing features 

• Leverage tools such as Jira to manage project tracking and build delivery plans 

• Track the delivery of features from concept through general availability 

• Collaborate with internal teams to help triage and remediate product issues 

Relevant Experience 

To excel in this role, the ideal candidate should be able to: 

• Articulate user needs and technical details in a manner that is easily understood by all stakeholders, avoiding ambiguity, and ensuring that requirements are concise, verifiable, and well-organized 

• Collaborate with product and technology leaders to align strategies and achieve revenue growth goals 

• Present complex data clearly and simply using PowerPoint and other tools, with a focus on delivering impactful presentations to senior leadership 

• Identify trends in data, develop growth strategies, and translate insights into actionable business decisions. 

• Experience with disputes/chargeback resolution is a plus.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
8 or more years of relevant work experience with a Bachelor's Degree or at least 4 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 3 years of work experience with a PhD
Preferred Qualifications
8 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Experience with a range of consumer use cases spanning merchant, business, and payments
Preferred Qualifications
Deep knowledge of payments ecosystem, in particular post purchase and disputes products is a plus
Experience in performance analytics and tools like SQL, Power BI, and Tableau
Proven experience in supporting go-to-market strategies, driving business growth through insights, and/or productizing performance insights
Exceptional communication and interpersonal abilities, adept at bridging gaps between diverse business functions

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.