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Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We are looking for a Product Manager to join our Medication Management team within our Clinicals division. In this role you will be responsible for responsible for one product area within the overarching product’s portfolio; understanding the market and customer, contributing to a product vision, developing business cases, ensuring a product, or set of product features meets business requirements and driving the creation and delivery of the product.
Position Summary:
The Product Manager is responsible for assigned product area within their overarching Product’s portfolio; understanding the market and customer, contributing to a product vision, developing business cases, ensuring a product or set of product features meets business requirements and driving the creation and delivery of the product. In this role, you will serve as the Product Owner working daily with scrum teams defining and writing user stories, prioritizing product backlogs and making trade off decisions between scope and schedule. Your work will be divided between product improvements that strengthen our current solution and new features/functionality that improve the experiences for our users.
Responsibilities included
- Serve as Product Owner for scrum teams covering assigned product area
- Help to remove obstacles to effective and efficient product delivery from scrum teams
- Establish effective relationships with key stakeholders across athena in order to streamline process of gathering ideas/inputs that improve product decisions
- Partner with Product Management leaders to drive portfolio and product strategy
- Act as accountable party for the portfolio and product strategy of assigned product area, via product roadmaps
- Provide input to PRSM/portfolio planning process for assigned product area.
- Collaborate with others to develop expertise in market and competition for your services; Understanding what's next and when to stay the course
- Design alphas and beta to ensure proper feedback will be received
- Manage the priorities and expectations of multiple stakeholders (eg. customer, sales, partners) to gain inputs to portfolio
- Engage with Sales, AM, Product Marketing, and other internal partner teams as needed to determine best ways to communicate product to customers; and to assist Product Management leadership with service descriptions
- Contribute to the development of overall product management team by lending your knowledge and experience to teach others what you know
- Learn from others based upon their experience in order to improve product owner capabilities
- Effectively prioritize work assignments for Product Associates and Sr. Associates as needed; offering timely and actionable feedback on work in order to improve the quality and utility of their analysis and deliverables
- Drive ongoing backlog allocations and prioritization of customer jobs to solve within area of responsibility
- Define epics and user stories, clearly articulating business requirements for the problems we’re trying to solve - including UX/CX/Support requirements
- Understand the market opportunity via user needs, market forces and applicable business models; with regards to what would best serve our clients today as well as in the future
- Identify and track metrics and success criteria to create transparency and visibility to program success and opportunities for improvement – Requesting analyses to inform backlog
- Partner with Product Management leaders to be the voice of product decisions within the organization
- Represent the customer for assigned product area, demonstrating responsibility for end-to-end customer journey and touchpoints
- Assist Product Management leaders in identifying business opportunities that will drive product success (including pricing and/or build/buy decisions)
Education, Experience, & Skills Required
- Bachelor’s Degree required; Degree (Bachelor’s or Masters) in healthcare related field, Business, or computer science preferred
- Understanding of healthcare / health IT environment preferred
- 2 - 5 years or product management experience
- Agile experience or certification a plus
- 3-7 years working with stakeholders in a business environment, working across cross-functional groups
- Experience bringing products to market
- Understanding of product management best practices, including agile development environments
- Demonstrated success at driving innovation in a dynamic environment using analytic and quantitative capabilities
- Excellent verbal and written communication skills
Behaviors & Abilities Required:
- Passion for improving healthcare, with empathy for the user of our products and services
- Strong negotiation and problem solving skills, with energy & enthusiasm for solving unknowns
- Ability to influence both horizontally and vertically inside and outside of athena
- Appreciation for the software development process and the varying personalities in the cross-functional groups we work with
- Experienced, confident presenter to all audiences
- Ability to prioritize and to multi-task in a face paced environment, manage several projects simultaneously, meet deadlines, and communicate potential conflicts to manager
- Ability to work independently as well as part of an extended, cross-functional team
- Travel required, predicting 15%-30% depending on time of year; will include client site visits, conferences, Sales and Marketing events, and trainings
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
