Product Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

POSITION SUMMARY

The Visa Commercial Solutions (VCS) team is a world-class commercial organization experiencing tremendous, double-digit growth as we expand into new payment flows and continue to grow our core card solutions. This is an incredibly exciting time to join our team as we expand globally. Our team brings payment solutions and associated services to clients around the world. Our global Financial Institution clients and partners deploy our solutions to serve the needs of Small Businesses, Middle Market Companies, Large Corporate Enterprises, Multinational Organizations, and Governments. We work closely with Issuers, Merchants, FinTechs and other ecosystem players to deliver these services. We believe that the market is at an inflection point wherein Visa can play a larger role in building and delivering solutions around the world. Our focus within Commercial Solutions is to identify needs, assess opportunities and options, and quickly act upon our vision while ensuring strong execution.

Job Description

As a Product Manager, you will be part of the Visa Commercial Data Solutions Platforms which is part of the broader Global Card Products and Platforms team responsible for all cardable solutions for businesses and public entities globally, providing payment and value-added services to businesses, corporations and governments.

This role presents a unique opportunity to lead a key initiative for VCS platforms on end-to-end connected test eco-system to improve client experience and release quality. As a Product Manager, you will be responsible for creating a strategy for improving our client on-boarding & market readiness experience through build out of client testing environment, integrated testing environment, performance testing environment and production testing packages. In addition to strategy, you will be managing and prioritizing the platform roadmap for the build out of test environments. The role will also focus on working with other product managers to contribute to the overall platform strategy and vision. You will focus on execution of a global roadmap working with other product managers, Client Services, Technology, and Global & Regional teams to deliver capabilities to meet internal and client testing needs.

The role requires analytical, problem solving and technical product skills. In addition, the role is required to have a deep understanding of the VCS platforms, ensure change to the platforms are executed on time and budget, and that client impacts are understood, communicated, and managed accordingly. 

RESPONSIBILITIES

• The Product Manager’s primary responsibility is to create a strategy and manage the roadmap for end-to-end integrated environments and capabilities that deliver substantial value to internal stakeholders and clients.

• Work closely with business partners, engineering, architects, global cross-functional counterparts to build and iterate the integrated end-to-end environments.

• Manage time and prioritize tasks effectively, especially in agile and fast-paced environment, including managing the product roadmap and writing clear, thorough, and detailed user stories for features and product sets.

• Responsible to work with internal & external stakeholders to drive the process and adoption of these test environments

• Responsible to drive creation of metrics to measure success of these initiatives

• Responsible for the overall performance of the capabilities, overseeing it from inception and ideation through design, build, launch, growth, and enhancement.

• Having a can do attitude and work with technology teams to develop use cases and prioritize user stories and epics to ensure work focuses on those with maximum value that aligned with product strategy.

• Responsible for conducting User Acceptance Testing to ensure successful business releases.

• Proactively seek data and input, including Voice-of-Customer, and review product feedback and bugs raised by customers and internal teams, triage and prioritize as appropriate.

• Unyielding integrity and strong ethical behavior are required, the successful candidate will have experience and demonstrated success in the above listed core competencies and essential functions.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
• 8 years of relevant work experience with a bachelor’s degree or at least 5 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Preferred Qualifications
• 8+ years of work experience with a bachelor’s degree or 4+ years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 2 years of relevant experience with a PhD
• This position requires a minimum of 2+ years of experience working with commercial card solutions or platforms.
• Strong process orientation and a solid understanding of project management techniques, methodologies and best practices, such as Agile and experience working with Scrum teams.
• The role requires strong interpersonal, communication skills, and the ability to work collaboratively with others in cross-functional teams to implement and assess the operational impact of changes to processes/procedures.
• Strong ability to multi-task, organize, manage, and implement complex projects whether directly or through supervision of a designated Product Manager.
• A demonstrated ability to interface across levels, regions, cultures, and languages, and engage successfully with both specialist teams and broader business partners.
• Demonstrated expertise/power user in MS Office (Excel, PowerPoint, Access, and Word), Mural & Figma.
• Sharp analytical and problem-solving skills with attention to details
• Excellent business ethics is required, the successful candidate will have experience and demonstrated success in the above listed core competencies.
• Thrives on an environment that is fast-paced, rapidly changing, and customer service-oriented.
• Experience in working with Issuers and clients in the financial industry with data system skills is preferred.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.