Job Overview
Participates in analytical, experimental, investigative and other fact-finding work in support of technology product | Responsibilities are within the Technology Product Development Support Function as a generalist or in a combination of Disciplines
Essential Functions
• Work with customers and project management teams to gather requirements and translate them into technical specifications
• Manages day-to-day of the ticketing queue for clients ensuring completion in line with client needs/expectations.
• Helps prepare recurring internal meetings and advises on timeline progression.
• Ensures all tickets are up to date. Responsible for ticket escalation as needed.
• Builds out weekly client slides. Provides snapshot of projects and status.
• Participate in QA, UAT & production launch support related to various customer engagements
• Collaborate with product development team to help support platform functionality
• Provide Tier 2/3 technical support for custom integrations
• • Has working knowledge
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA Bengaluru, Karnataka, IND Office
Bengaluru, Karnataka , India, 560103
