Our Company
We’re Hitachi Digital Services, a global digital solutions and transformation business. Our expertise, innovation and technology unlock potential – from taking theme park fans on magical rides, conserving natural resources, protecting rainforests, and saving lives. We automate, modernize, optimize, and accelerate. Our people are trusted transformers, with deep engineering expertise, focused on a sustainable future for all.
Imagine the sheer breadth of talent it takes to inspire the future. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things are equally important to us.
The team
We’re a leader in cutting-edge innovation, the transformative power of cloud technology, and converged and hyperconverged solutions. Our mission is to empower clients to securely store, manage, and modernize their digital core, unlocking valuable insights and driving data-driven value.
This strong, diverse, and collaborative group of technology professionals collaborate with teams to support our customers as they store, enrich, activate, and monetise their data, bringing value to every line of their business.
The role:
Program Manager
Extensive experience in Program management, Stakeholder Management, Risk Management, Delivery Management, Able to handle teams and mentor. Having experience in Handling Cloud Operations projects. Good communication skills.
Key Responsibilities:
Operations Management:
• 24/7 Cloud Infrastructure Operations: Oversee cloud services across multiple time zones and teams working in shifts to maintain continuous uptime.
• Shift Management: Ensure smooth transition between shifts, effective communication, and consistency in task handovers.
• Incident Response & Resolution: Ensure rapid identification and resolution of cloud infrastructure incidents. Oversee Incident Management processes and escalations.
• SLA & SLO Compliance: Monitor and ensure that all cloud services meet Service Level Agreements (SLAs) and Service Level Objectives (SLOs) as committed to stakeholders.
• Change Management: Implement a structured change management process for cloud infrastructure updates and improvements to minimize downtime or service interruptions.
Stakeholder Management:
• Client & Stakeholder Engagement: Serve as the primary point of contact for both internal and external stakeholders, providing regular updates on service performance, issue resolution, and project progress.
• Communication: Facilitate clear and regular communication with executive teams, engineering teams, clients, and third-party vendors on the status of operations, incidents, and service enhancements.
• Reporting: Generate and present operational metrics, incident reports, and service performance reports to senior management and stakeholders.
Team Leadership & Coordination:
• Cross-functional Team Leadership: Lead cross-functional teams (DevOps, SRE, Networking, Security) to ensure cohesive operations and service delivery.
• Security Compliance: Ensure that all operations follow security and compliance protocols, including GDPR, SOC 2, HIPAA, or other relevant frameworks.
About us
We’re a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.
Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
