As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
The Service Delivery & Change Management is responsible for driving technology enablement, optimizing legal service delivery, and leading organizational change initiatives that support modernization across the legal department. This role oversees practice-area application management, strengthens vendor partnerships, enables effective adoption of legal technology, and safeguards operational continuity through governance, compliance, and knowledge management. The ideal candidate excels at cross-functional collaboration, process optimization, and delivering complex technology and AI-driven initiatives while ensuring high-quality service experiences for attorneys, staff, and business partners.
What You'll Do:
Drive technology adoption and effective use of the legal technology stack through awareness campaigns, communications, training programs, and change management strategies.
Oversee application lifecycle management across practice areas, including implementations, enhancements, integrations, performance monitoring, and user access governance.
Partner with stakeholders to identify opportunities for AI and automation, develop implementation roadmaps, and support pilots, UAT, rollout, and ongoing optimization.
Ensure tools are consistently used to their fullest potential, enabling attorneys and staff to achieve maximum value from technology investments.
Manage vendor relationships, align product roadmaps, negotiate priorities, and evaluate solutions to ensure technology investments meet evolving legal department needs.
Oversee vendor compliance and procurement processes.
Conduct market research on emerging legal technologies and AI capabilities, providing recommendations and alternative analyses to leadership.
Lead end-to-end change management strategies for new systems, processes, and AI initiatives, including impact assessments, stakeholder engagement, training, and communication plans.
Create SOPs, playbooks, knowledge articles, and process documentation to support organization-wide adoption and long-term sustainability.
Implement and maintain knowledge management structures that support continuous learning, knowledge transfer, and operational clarity.
Identify process bottlenecks, operational inefficiencies, and technology gaps; design and implement improvements that enhance productivity and streamline service delivery.
Lead workflow analysis, current/future state mapping, and cross-functional process redesign initiatives.
Drive ongoing optimization for legal applications, shared services, and technology-enabled workflows.
Act as a liaison across Legal, IT, InfoSec, procurement, vendors, and business units to ensure transparency, alignment, and shared understanding of priorities.
Facilitate cross-functional workshops, leadership presentations, and stakeholder readouts to support decision-making and engagement.
Communicate project status, risks, and outcomes through clear reporting and ongoing cadence meetings.
Define, track, and report key performance indicators (KPIs) to evaluate technology performance, service delivery impact, and operational efficiency.
Analyze adoption trends, usage patterns, and service metrics to guide future investment and prioritize enhancements.
Provide insights and data-driven recommendations to drive strategy and continuous improvement.
What You’ll Need:
Bachelor’s degree required.
5+ years of experience in legal operations, service delivery, project management, change management, or a related field.
Proven success managing large-scale technology implementations and change initiatives.
Exceptional communication, collaboration, and problem-solving skills.
Ability to balance strategic planning with hands-on execution in a fast-paced environment.
Bonus Points:
PMP, Agile, Change Management, Six Sigma, or related certifications strongly preferred.
Advanced training and/or degree in IT, Business, or related field preferred.
Strong knowledge of SaaS technologies, system governance, security/privacy compliance, and vendor management.
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Benefits of Working at CrowdStrike:
Remote-friendly and flexible work culture
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.
Find out more about your rights as an applicant.
CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
Right to Work
CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $86,000 - $135,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.For detailed information about the U.S. benefits package, please click here.
Top Skills
CrowdStrike Bengaluru, Karnataka, IND Office
Bengaluru, India
