Company Description
Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Job Description
Job Description-
Manage end to end service delivery operations for Mobility ServiceManage various voice-based customer accounts for target customer clusters
Be responsible for managing client relationship on a day-to-day basis through available communication channels
Keep management updated on a daily/weekly basis on the developments and progress of the assigned accounts
Actively participate in Process Engineering and Re-engineering activities
Manage a designated team of associates in Coimbatore & Bangalore locations
Responsible for achievement of productivity targets (Daily /Weekly/ Monthly/ Quarterly/ Yearly) of multiple customer support teams
Responsible for ensuring expected quality standards for ALL deliverables
Facilitate a congenial and cohesive TEAM environment and ensure the team is always motivated
Track individual effort/output and provide feedback wherever necessary to the team towards constant improvement
Develop tools for efficient production
Responsible for Business expansion along with technology upgrade for the Mobility Service
Qualification: 12-15 years of overall experience with minimum of 10 years in shared service/ services BPO industry (preferably with Technical Support or Customer Care processes) in Team manager or Senior Team leadroles
Experience in IT, IT Hardware, Telecom or BFSI domain-based support programs Should have wise knowledge in the telephony platform and TRAI regualtions
Ability to manage operational staff working to tight timelines while maintaining quality
High standard of personal integrity (Dependability to handle extremely confidential information in a professional manner)High level of Customer Focus, Accountability, High degree of ownership
Adaptable and able to handle multiple demands (Ability to multi-task)Strong Knowledge in customer care or Technical Support processes
Strong analytical, logical reasoning skills
Exceptional organizational skills
Excellent Verbal & Written communications skills in English and Hindi
Qualifications
Engineering in Automobile stream / equivalent degree
Additional Information
12-15 years of experience
What We Do
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”
The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.
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