QA Lead

General Information:

Job Title: QA Lead

Location: Bangalore, India (Hybrid OR Remote)

Job Type: Full-Time

Reports to: Head of IT & Engineering

About Fulfillment IQ (FIQ) 

At Fulfillment IQ, we are transforming the future of logistics technology. As an award-winning consultancy and technology partner, we work with brands, retailers, and 3PLs to solve their most complex challenges - whether it’s designing strategy, selecting the right tech stack, building custom software, or implementing enterprise platforms.

Our team includes logistics experts, engineers, and strategists who bring both technical depth and practical experience to every engagement. We value clear thinking, strong execution, and real results. If you’re a builder, thinker, and doer who wants to shape the next generation of logistics solutions, FIQ is where you’ll find meaningful work and career growth.

We’re proud to be an inclusive, globally distributed team that values flexibility and collaboration. At FIQ, your ideas and contributions matter. You’ll have the chance to work alongside some of the brightest minds in the industry, drive innovation that sets new standards, and grow in a culture that celebrates learning, diversity, and teamwork.

Position Summary:

• We are seeking an experienced Automation QA Lead to join our dynamic and growing team.
• In this hybrid role, you will work hands‑on with automation frameworks while also leading and mentoring a QA team of up to 4–5 Automation Engineers.
• You will be responsible for driving quality strategies, overseeing automation efforts, and ensuring best‑in‑class delivery across our enterprise applications.
• This role collaborates closely with development teams in India and North America, as well as business and customer stakeholders.
• The ideal candidate must have strong expertise in Playwright with Python. Experience with Selenium is a plus, but not mandatory.

Main Responsibilities:

Automation & Testing Responsibilities (Hands‑On)

• Perform end-to-end testing across FUT, SIT, and UAT phases.      
• Build, enhance, and maintain robust automation suites using Playwright + Python.
• Lead validation testing and regression automation for critical business workflows.
• Validate EDI transactions, business-critical reports, and ensure data accuracy across integrated systems.
• Translate technical specifications into detailed test scenarios, test cases, and automation scripts.
• Drive continuous improvements in automation frameworks, QA processes, and tooling.

QA Lead & Team Management Responsibilities

• Lead, mentor, and manage a team of 4–5 QA Automation Engineers, conducting regular check‑ins, code reviews, and skill‑building sessions.
• Define and enforce QA best practices, automation standards, and coding guidelines across the team.
• Oversee task allocation, workload balancing, and timely delivery across multiple parallel projects.
• Partner with engineering leads, product stakeholders, and project managers to shape quality roadmap, risk assessments, and release strategies.
• Provide leadership on test planning, test strategy, estimation, and quality metrics for all releases.
• Ensure the team maintains high standards of test coverage, automation stability, and defect prevention.
• Represent QA in cross‑functional discussions, release readiness reviews, and customer-facing updates.

Requirements:

Experience & Qualifications

• Bachelor’s degree in Computer Science or a related field.
• 8+ years of experience in Automation Testing, including 3+ years in a Lead or Senior Engineer role.
• Strong, hands-on expertise in Playwright with Python (mandatory).
• Experience designing and maintaining Playwright-based automation frameworks for regression and E2E testing.
• Experience with Selenium is a bonus.
• Advanced proficiency in PL/SQL for backend and data validation.
• Strong understanding of EDI testing and report validation in enterprise environments.
• Solid experience working in Agile environments with tools like JIRA or Azure DevOps.
• Excellent communication and stakeholder management skills, with experience collaborating across global teams.
• Ability to manage multiple projects simultaneously and deliver high-quality outcomes in a client-facing environment.

Month-to-Month Activities (Summary):

• Months 1–2: Plan and Manage Testing Cycles – Define test strategies, timelines, and resource allocation.
• Months 3–4: Review Test Cases & Reports – Ensure test quality, completeness, and alignment with requirements.
• Months 5–6: Track and Analyze Defects – Monitor defect trends and drive root cause analysis.
• Months 7–9: Coordinate with Dev & Product Teams – Align on release readiness and quality standards.
• Months 10–12: Mentor QA Team & Improve Processes – Support team growth and continuously optimize testing workflows.

Key Performance Indicators (KPIs):

• Defect Detection Rate – Measures the number of defects found during testing vs. post-release.
• Test Coverage – Percentage of code or features covered by manual and automated tests.
• Defect Leakage Rate – Tracks bugs that escape to production, indicating test effectiveness.
• Test Execution Efficiency – Compares planned vs. executed test cases within the testing cycle.
• Team Productivity & Collaboration – Assesses the QA team’s output, communication, and adherence to timelines.

Why You’ll Love Working Here

At Fulfillment IQ, we don’t just build supply chain solutions—we build careers, friendships, and unforgettable experiences. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all team members.

Here’s what makes working with us a rewarding experience:

Work That Matters

• Imagine being part of projects that reshape the supply chain industry and create real-world impact. Your work here won’t just meet expectations, it’ll set new ones.

Career Growth That Matters

• We’re serious about growth.
• Whether it’s training, mentorship, or new challenges, we’ll help you go from good to exceptional.

Flexibility to Thrive

• Whether you prefer working remotely, in a hybrid setup, or on-site, we offer flexible options to help you balance work and life effectively.

We Celebrate You

• From work anniversaries to team achievements, we value your contributions and celebrate milestones with thoughtful rewards like vouchers and team events.

A Collaborative Culture

• Work alongside some of the brightest minds in the industry. Our supportive and inclusive culture ensures every voice is heard, and every team member feels valued.

Perks you’ll appreciate:

• Employee Health: In addition to the statutory Employees' State Insurance (ESI), we provide a comprehensive private health insurance plan for you and your family. 
• Time Off: Our time-off policy includes statutory leave entitlements like earned leave and casual leave, as well as sick leave and public holidays. 
• Retirement: We provide retirement savings through mandatory contributions to the Employees' Provident Fund (EPF), in addition to other company-offered plans. 
• Professional Growth: We provide a dedicated learning and development budget to support your career growth. 
• Flexible Work: We offer flexible work schedules and remote work options. 
• Perks: We provide reimbursements for business travel, internet, and workstation expenses, as well as anniversary rewards and employee stock options (ESOP). 
• Community Engagement: You can participate in team events and in-person organizational meetups. 

Life at Fulfillment IQ:

Fulfillment IQ is a company that values its people, and we work together as a team while being a remote company. Fulfillment IQ is an equal opportunity employer. We celebrate diversity, inclusivity, and are committed to creating a culture of equitable opportunities for all employees.

Learn More About Us:

Website: fulfillmentiq.com

LinkedIn: Fulfillment IQ

Spotify: eCom Logistics Podcast Spotify

YouTube: eCom Logistics Podcast YouTube