Quality Assurance Engineering
Job Title: QA Engineer
Location: Hybrid / Remote
Job Type: Full-time
About ServiceChannel
ServiceChannel is the leading cloud-based service automation platform for facilities management, trusted by over 500 enterprise clients worldwide. With over 20 years of innovation driving our success, we provide a dynamic environment where engineers can leverage cutting-edge technology to revolutionize how businesses manage repair and maintenance services.
As an engineer at ServiceChannel, you'll have the opportunity to work on a platform that processes millions of service requests annually and supports thousands of service providers globally. You'll contribute to developing sophisticated products that empower businesses with actionable insights and the tools to scale their business.
Join a team committed to pushing the boundaries of technology and delivering exceptional user experiences. Collaborate with a diverse group of talented professionals who are passionate about problem-solving and creating impactful solutions. ServiceChannel offers a unique opportunity to work on complex challenges, innovate at scale, and make a tangible difference in the facilities management landscape.
Position Overview
At ServiceChannel, QA Engineers play a critical role in ensuring the quality and reliability of our software solutions. They are integral in transforming ideas into high-quality, robust products by implementing comprehensive testing strategies. Prospective candidates must have extensive experience in software testing, particularly within a Software as a Service (SaaS) environment, have knowledge of .Net and cloud technologies, and have experience with AI tools such as ChatGPT and Copilot.
A deep understanding of software development and secure testing lifecycles is essential, along with experience in web application workflows, components, databases, and security principles. The ideal candidate will work on enterprise software, data, and other projects, supporting ServiceChannel’s winning product strategy and roadmap through meticulous testing and quality assurance practices.
Collaborating with global teams, you will bring a local perspective and contribute to our diverse and inclusive work environment, ensuring our solutions meet the highest standards of quality and performance.
Key Responsibilities
- Design, develop, and execute comprehensive test strategies and test plans to ensure the quality and functionality of software products.
- Conduct the testing efforts for software projects, ensuring thorough test coverage and adherence to quality standards.
- Collaborate closely with cross-functional teams, including developers, product managers, and DevOps, to understand requirements and deliver high-quality software.
- Identify, document, and track software defects and work with development teams to resolve issues efficiently.
- Implement and maintain automated test frameworks and scripts to improve test coverage and efficiency.
- Leverage AI tools to conduct thorough testing and quality assurance, enhancing test coverage and accuracy while efficiently identifying potential defects.
Required Skills & Experience
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience.
- At least 5 years of experience in software quality assurance, with experience in manual testing and QA automation.
- Solid experience in writing test scripts using automation tools such as Selenium, JUnit, TestNG, or similar.
- Strong understanding of software development lifecycle (SDLC) and quality assurance methodologies.
- Experience with AI tools such as ChatGPT, Copilot and others
- Familiarity with CI/CD pipelines and experience integrating automated tests into the build process.
- Experience in API testing, including tools like Postman or SoapUI.
- Working knowledge of SQL and experience testing Databases
- Familiarity with Agile and Scrum methodologies.
- Excellent problem-solving skills and attention to detail.
Preferred Skills & Experience
- Experience with cloud-based testing environments and tools.
- Knowledge of version control systems such as Git.
- Experience with mobile application testing.
- Strong communication skills, both verbal and written, with the ability to effectively communicate complex technical concepts.
