Partner/align with Outbound Operations team on enablement opportunities that include but are not limited to new processes, skill/knowledge gaps and audit discrepancies
Help establish SOPs (standard operating procedures) and create improved audit structure
Communicate metrics around audit failures and enablement opportunities
Partner with Operations leadership to help facilitate coaching conversations
Review audit reports and investigate anomalies to provide a SMART action plan
Facilitate onboarding, audits and training as needed
Analyze audit/performance KPI’s for the Outbound team and Outbound Quality Associates
Minimum Requirements:
1+ years of experience in process analysis, e-commerce production, training or related fields
Strong leadership ability and desire to work in a fast paced startup environment.
Strong knowledge of adult learning principles
Comfortable working with large data sets and analyzing reports
Experience using data platforms for reporting
Proficiency with Google platform (ie forms, sheets, etc)
Strong written and verbal communication skills with ability to tailor communication style to suit the target audience; executive presence
Exceptional attention to detail and organization skills
Adaptability and openness to change
A growth mindset with a solutions focus
Ability to Travel 10% of time to Secaucus, NJ
Preferred Requirements:
Bachelor’s degree
Experience and knowledge of luxury goods
Strong analytical and business intelligence background
Experience working in ecommerce operations
$50 in monthly food credits to apply to snacks and meals that are available for purchase on site
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid parental leave
18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays
State of the art, climate-controlled warehouse facility
Find out more about our Benefits here.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
