Quality, Training, Effectiveness Manager

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business.

This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.

Job Title - Quality, Training, Effectiveness Manager

About the Team

Our People Services Excellence team is a critical team supporting People Services to achieve its strategic objectives of exceptional service through effective and efficient processes.
It is a multi-discipline team with capabilities covering Process and Service Excellence, Data analytics, reporting and project execution.
The People Services Excellence team will work collaboratively with the Regional and Global capability centres bringing proven methodologies, frameworks and expert capabilities in problem solving, process reengineering, data and systems. They, along with the People Services Leadership Team, will instil a culture of continuous improvement and a Service Excellence mindset.
This team will work globally ensuring consistency in the approach and ensure solutions meet the needs locally, where required. A critical element to improvements will be the voice of the customer insight that the team will bring in via the process owners and service users.
The project disciplines from the programme management team will ensure strategic ambitions are turned into clear deliverables, tracking and managing initiatives through to completion and ensuring expected benefits are realised.

About the Role

The person in this role is a strategic leader that will oversee and unify our QA, Training & Compliance, and Effectiveness & Continuous Improvement functions within our Capability Centers. This role will be pivotal in driving excellence across our 4 hubs by designing and standardizing global processes, implementing continuous improvement methodologies, and ensuring compliance across all HR operations. Leadership will be key to embedding operational excellence as a core pillar, equipping our teams with the knowledge and tools needed to elevate our service delivery.

Key responsibilities

• Develop training strategy for People Services to ensure consistent service delivery and adherence to performance standards. Ensure a robust training inventory across all regions, equipping teams with the necessary skills to perform their roles effectively and maintain high standards of service delivery.
• Design and establish Performance Metrics to accurately measure and assess the performance of our Centers globally. Ensure these metrics align with our strategic objectives, drive continuous improvement, and provide actionable insights to enhance service delivery across all regions.
• Lead the strategic planning and execution of quality initiatives, ensuring the establishment and maintenance of clear quality standards, KPIs, and metrics across all regions.
• Collaborate with People Services stakeholders to address issues and enhance effectiveness of services delivered by the People Services team.
• Lead the identification and execution of process improvement initiatives, ensuring that our HR operations are streamlined, efficient, and aligned with global best practices.
• Equip Capability Centers with the tools and knowledge necessary to integrate operational excellence into their daily activities, fostering a culture of continuous improvement.
• Develop, coach and mentor team members to foster growth, enhance performance and maximize their potential.
• Stay informed about market trends and industry best practices related to shared services, and its relevance for Haleon.
• Serve as a strategic partner to regional leadership teams, providing insights and guidance to align operational practices with global business objectives.
• Design and implement global best practices that ensure consistency in quality, compliance, and continuous improvement efforts across all HR GBS regions.
• Drive global compliance by developing and overseeing the implementation of robust Business Continuity Plans (BCP) and managing internal and external audits to ensure adherence to regulatory and organizational standards.
• Oversee Employee File Management across regions, ensuring compliance with legal and organizational requirements.

Qualifications and skills:

Basic qualification:

• MBA from Tier 1 colleges
• FMCG/FMCH experience is preferred.
• Proven leadership experience, with the ability to lead and inspire cross-functional teams to achieve common goals.

Technical:

• Proven experience in quality and learning design principles.
• Excellent analytical skills with the ability to derive insights from data and drive data-based decisions.
• Proficiency in ServiceNow and Workday.
• Strong expertise in quality management, compliance, and continuous improvement methodologies.
• Demonstrated ability to design, map and standardize global processes, driving alignment across multiple regions.

Behavioral:

• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to build positive relationships.
• Ability to provide mentorship, guidance, and support to team members, fostering their professional growth.
• Results focused with a global mindset to manage competing priorities and multiple stakeholders globally.

Please save a copy of the job description, as this may be helpful to refer to once the advert closes.

Diversity, Equity and Inclusion

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/
At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.
As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.
Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements.