Quote Operations Analyst

Job Title:

Quote Operations Analyst

About Trellix:

Trellix is the cybersecurity company transforming security operations with artificial intelligence (AI), analytics, and automation to create a resilient digital world. Our market-leading AI-powered XDR Platform learns and adapts to disrupt active threats and empower CISOs with living security. The platform’s open architecture and broadest set of native security controls across endpoint, email, network, cloud, and data security integrates with over 500 third-party tools to create multi-vector, multi-vendor event correlation and context to speed up investigations. The Trellix Advanced Research Center provides an additional layer of protection by continuously informing the platform on the latest threat actor TTPs (techniques, tactics, and procedures) and recommendations from millions of global sensors. Trellix and an extensive partner ecosystem accelerate technology innovation and empower over 40,000 business and government customers to build confidence in the protection and resilience of their operations. Learn more at Trellix.com.

Role Overview:

In this role you will be assisting both new and renewal sales with quoting related operational activities.

About You:

• As a Trellix Quote Ops Analyst, you will be responsible for managing the relationship between Sales and Operations.
• Passion for data, technology and communication should be one of your strengths.
• You will develop a clear understanding of the goals, strategies, and business practices of the Trellix Business, including pricing, forecasting and reporting.
• You will identify and develop new opportunities within the assigned territory and establish a good working relationship with key sales personnel. Then, you will communicate strategies to the appropriate Field Sales Rep and the Inside Sales Rep to obtain their required support and coordination.
• Taking the accountability for developing the business with your assigned accounts will be key.
• This is a job for those who see their role beyond sales and marketing. You provide support to the Trellix sales force by effectively diagnosing and resolving issues and work requests.
• You are responsible for accurately referring unresolved issues to the appropriate support group.

About Role:

• Candidate should have 1 to 3 Years of operation experience of quoting, order processing, deal desk or any other Q2C experince.
• Candidate should possess superior customer service skills and attitude, should have the ability to learn and work effectively in a fast-paced environment and blend and share information with the team members.
• Candidate should be a pro in time management, prioritization and organizational skills.
• Since the candidate will be handing cyber security information/data, need to be a quick learner and adopt to changes to implement on a timely manner.
• Requires excellent verbal communication skills - English, with accent neutralization and excellent written and documentation skills (English) along with problem-solving skills.
• Inbound and outbound calls with sales and other internal staff via different modes of communication will be part of the job.
• Quote creation, corrections/revisions, Report/Data Analysis, Forecast/Grant Validation, Analyzing /Preparing Deal tracker, Assisting the sales teams with the entire backend operations will be the day to day activities of the candidate.
• This opportunity is for US region support and hence should be willing to work in US business hours (Night Shift).

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.