Renewal Specialist

25WD84950

Position Overview

The Renewal Specialist is responsible for driving, forecasting, and ensuring the closure of renewals. This role focuses on the identification and mitigation of renewal churn risk and ensures the delivery of irresistible customer experiences.

As a Renewal Specialist, you will engage with customers to ensure high retention rates and customer satisfaction. This role emphasizes on fostering strong relationships with customers, addressing their needs, and guiding them through the renewal process. Working closely with Customer Success and Sales teams, the Renewal Specialist also helps identify opportunities for contract extensions, upsells, and cross-sells while maintaining a high level of customer satisfaction.

Responsibilities

• Develop and execute a comprehensive renewal strategy to meet or exceed retention and revenue growth targets

• Identify opportunities to maximize customer lifetime value by understanding customer needs and delivering value

• Build strong relationships with key customers, serving as a trusted advisor to ensure satisfaction and retention

• Partner with Customer Success, Sales, and other cross-functional teams to support customer growth and engagement

• Resolve potential barriers to renewal, including addressing customer concerns and mitigating risks

• Track, analyze, and report on key renewal metrics (e.g., renewal rate, churn, upsell opportunities) to senior management

• Continuously improve renewal processes to enhance customer experience and operational efficiency

Minimum Qualifications

• 8+ years of experience in Renewals & Customer Success in Software Solutions Sales

• Proven track record of achieving assigned renewal quotas and reducing churn

• Experience implementing Q+1 renewal forecast processes

• Ability to establish and maintain review cadence with top partners

• Strong analytical skills with the ability to report on sales results and analyze customer segments, regions, sales channels, and products

The Ideal Candidate

• Oversee the end-to-end renewal process for Strategic Territory accounts, ensuring timely renewal and minimizing churn

• Proactively engage with customers to address their requirements, concerns, and support needs to secure renewals

• Work with Sales and Account Management teams to pursue potential growth opportunities within accounts

• Maintain accurate renewal forecasts and track renewal progress in SFDC

• Identify at-risk accounts and proactively resolve issues that may affect customer satisfaction and renewal likelihood

• Strong negotiation and communication skills with extensive experience in Renewal Sales

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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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