Similar Jobs at Cleo
Cloud • eCommerce • Information Technology • Professional Services • Software
Lead and manage implementation projects, providing technical guidance and mentoring junior engineers while optimizing processes and ensuring client satisfaction.
Top Skills:
Deployment ToolsProject Management Software
Cloud • eCommerce • Information Technology • Professional Services • Software
As an EDI Implementation Engineer, you'll build data transformations, develop EDI maps, create communication setups, and manage customer systems effectively.
Top Skills:
As2B2B IntegrationDeployment ToolsEdiEdi MappingImplementation ToolsProject Management SoftwareSftp
Cloud • eCommerce • Information Technology • Professional Services • Software
The Customer Success Associate will engage with customers during onboarding and throughout their lifecycle, managing interactions, analyzing usage data, and driving escalations to ensure customer satisfaction and success.
Top Skills:
Data Integration TechnologyData WarehouseDatabase TechnologiesMiddlewareOpen-Source SolutionsSaaS
The Renewals Specialist plays a crucial role in managing customer contracts, processing renewals, and collaborating with sales teams to ensure timely renewals. This position is highly process-driven and requires keen attention to detail, strong problem-solving skills, and a continuous-improvement mindset. Key responsibilities include supporting operational functions, participating in projects related to order processing, system enhancements, and data quality. The ideal candidate will be self-motivated, adaptable, and possess strong communication skills, and will thrive in a fast-paced team environment.
Essential Duties & Responsibilities:
• The Renewals Specialist will drive account renewals early in the customer life cycle, ensuring customers navigate pivotal points to build momentum and value leading up to the renewal.
• Success in this role necessitates a high level of organization and coordination with cross-functional teams, including Customer Success, Account Executives, Legal, Accounting, and others.
• This role encompasses customer-facing interactions as well as backend support related to deal desk activities, including quote creation and contract processing.
• Project management of the renewal experience will be conducted in close partnership with the assigned Customer Success Manager and Account Executive to ensure a seamless customer experience.
• The Renewals Specialist will focus on retaining and increasing subscription revenue within existing customer accounts by effectively positioning multi-year contracts and managing price increases.
• Proactively identifying complex renewal scenarios is essential to maintain a high on-time renewal rate.
• The renewal forecast will be updated weekly and reported to management to track progress and performance.
• Renewal activities will be leveraged to promote upsells and new products in collaboration with Account Executives.
• The Specialist will create client proposals and contracts for all existing customer renewals within their book of business.
• Continuous iteration and feedback on the renewal experience will be encouraged to drive improvements.
Prerequisites:
• A Bachelor's Degree from an accredited college or university, or equivalent business experience, is required.
• A minimum of 5 years of relevant work experience is necessary.
• Familiarity with accounting ERP systems (such as NetSuite & Salesforce) or prior experience in an accounting environment is preferred.
• Demonstrated ability to manage multiple projects and details simultaneously in a fast-paced environment is essential.
• Strong proficiency in Microsoft Office applications, particularly Excel, is required.
• A strong analytical mindset and attention to detail are crucial; a high degree of accuracy is expected.
• The ability to manage time effectively, set priorities, and meet deadlines is vital.
• Flexibility to work extended hours based on business needs is required, which may include every month-end, quarter-end, and year-end, potentially as late as midnight.
Essential Duties & Responsibilities:
• The Renewals Specialist will drive account renewals early in the customer life cycle, ensuring customers navigate pivotal points to build momentum and value leading up to the renewal.
• Success in this role necessitates a high level of organization and coordination with cross-functional teams, including Customer Success, Account Executives, Legal, Accounting, and others.
• This role encompasses customer-facing interactions as well as backend support related to deal desk activities, including quote creation and contract processing.
• Project management of the renewal experience will be conducted in close partnership with the assigned Customer Success Manager and Account Executive to ensure a seamless customer experience.
• The Renewals Specialist will focus on retaining and increasing subscription revenue within existing customer accounts by effectively positioning multi-year contracts and managing price increases.
• Proactively identifying complex renewal scenarios is essential to maintain a high on-time renewal rate.
• The renewal forecast will be updated weekly and reported to management to track progress and performance.
• Renewal activities will be leveraged to promote upsells and new products in collaboration with Account Executives.
• The Specialist will create client proposals and contracts for all existing customer renewals within their book of business.
• Continuous iteration and feedback on the renewal experience will be encouraged to drive improvements.
Prerequisites:
• A Bachelor's Degree from an accredited college or university, or equivalent business experience, is required.
• A minimum of 5 years of relevant work experience is necessary.
• Familiarity with accounting ERP systems (such as NetSuite & Salesforce) or prior experience in an accounting environment is preferred.
• Demonstrated ability to manage multiple projects and details simultaneously in a fast-paced environment is essential.
• Strong proficiency in Microsoft Office applications, particularly Excel, is required.
• A strong analytical mindset and attention to detail are crucial; a high degree of accuracy is expected.
• The ability to manage time effectively, set priorities, and meet deadlines is vital.
• Flexibility to work extended hours based on business needs is required, which may include every month-end, quarter-end, and year-end, potentially as late as midnight.
Cleo India Office
What you need to know about the Bengaluru Tech Scene
Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.
