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About Us
Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.
At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.
Learn more at diligent.com.
Position Overview:
The research function within ESG&DI is primarily responsible for being subject matter experts on one of the research verticals. These verticals include compensation, governance, activism, voting and risk. Key responsibilities include managing the methodology for data collection; managing outsourcer workflow; executing manual processes; quality assurance and liaising closely with Product and Engineering teams.
As a Research Team Lead, you will guide and support a team of Junior Research Analysts and managing the data collection methodology for the vertical you are a part of. Your primary task will be managing the workload of our third-party service provider within agreed timelines. Ensuring data quality and timely delivery to meet client standards is core to this role. Strong quality assurance practices in the data collection process are crucial. Your role will be critical in ensuring the timely delivery of accurate data, maintaining high standards of data integrity, and continuously improving our research processes. This position involves team management, and hands-on involvement in data collection and analysis. Your work will directly contribute to providing clients with relevant and precise insights.
We expect this role to fully own certain daily and weekly tasks, as well as ongoing projects within the vertical. The Research Team Lead will also be responsible for training the service providers and ensuring that process documentation is updated frequently and clear to understand. The successful candidate will be numerate and have strong attention to detail.
Key Responsibilities
- Oversee and manage a specific research vertical, ensuring the accuracy and timeliness of data collection and reporting.
- Train and mentor a team of research analysts, ensuring clear and up-to-date process documentation.
- Proactive communication and management of outsourcer and team workload.
- Management reporting of daily workflow.
- Conduct data collection tasks to uphold the integrity of our database and keep it current.
- Execute systematic checks to identify data inaccuracies and operational inefficiencies as per predefined protocols.
- Provide regular updates and reports to the senior management on progress and challenges
- Foster a collaborative and innovative team environment, encouraging continuous improvement and professional growth.
Required Experience/Skills
- 7 to 9 years work experience in a professional services environment.
- Strong academic qualifications (Graduate degree in international relations / law / politics / economics / finance desirable).
- Proven leadership and team management experience.
- Analytical approach and problem-solving attitude.
- Strong written and verbal communication skills in both English and Hindi.
- Ability to manage deadlines.
- Ability to adapt to difficult workload demands, e.g., time/resource constraints.
- Proficiency of Microsoft Office, especially Excel.
- Keen to learn and willing to go the extra mile.
Preferred Experience/Skills
- Additional language skills preferred: French or Spanish
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
What We Do
Diligent is the leading GRC SaaS provider, serving nearly 1 million users from 25,000 organizations around the world. Our software enables holistic and informed conversations about governance, risk and compliance and ensures CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from across the organization.
Our world-changing idea is to bring technology, insights and confidence to leaders so they can build more effective, equitable, and successful organizations – and create lasting, positive impact on the world. We seek to empower organizations to be better for their stakeholders and communities, for their customers and employees, for their bottom line.
Headquartered in New York, Diligent also has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.
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