RR-0157550 - Analyst II Infrastructure Services

Job Description:

Essential Job Functions:

• Troubleshoot known and unknown hardware issues related to corporate issued or provided desktop, laptops, mobile devices (phone & tablets), peripherals, and associated accessories

• Troubleshoot known and unknown software issues related to Windows XP/Vista/Windows 7, Microsoft Office, Outlook, Microsoft Office Communicator and other corporate deployed desktop applications.
• Troubleshoot  Microsoft patches, corporate software deployments, group policies and McAfee Antivirus issues
• Build and reimage a corporate issued PC including performing any necessary HW repair or upgrades required to solve the end user productivity issue.  Hardware replacement will occur  after diagnostics are run to confirm HW repair, replacement, or upgrade.

• Troubleshooting of LAN/WAN issues impacting employee productivity.  This will involve a demonstrated understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies.
• Provide excellent verbal and written communication to end users regarding their productivity issues.  This communication also needs to be provided to HPIT and in English (Mandatory).  Local language verbal and written skills will be considered a secondary requirement if required due to corporate policy.  Must demonstrate the ability to interact with end users of all levels using a variety of active listening and empathetic listening skills.  Proven ability to communicate highly technical information to both technical and non-technical end users both verbally as well as written.    
• Ability and experience using Ghost and other desktop imaging software (MS MDT/ MS WDS / Sysprep / RIS)
• Documents solutions and incident resolution case notes in English in assigned reporting systems

Desired:  3 – 5 years in a corporate Information Technology department providing end user support over a wide range of end user environments. Experience with multiple infrastructure environments and understanding their relationships (e.g. operating system, hardware, data center, security, network, voice, mobile devices, end user and server / web related applications).
 Hardware certification such as A+ or equivalentMicrosoft certification(s) such as MCSE or MCP
 Network certification such as CCNA, CCNP or equivalentExperience with business Information Technology (IT) applications (e.g. supply chain, customer relationship mgmt, HR, finance) will be considered a plus.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.