Manage and maintain NetApp AFF storage clusters including provisioning, SnapMirror replication, ONTAP firmware updates, L2/L3 troubleshooting in SAN/NAS; handle capacity, incident/change management (ITIL), runbooks, DR, vendor coordination, automation with Python, and mentor team members in a 24x7 production environment.
Company : SA Tech
Position: Specialist System Engineer- Netapp Storage
Exp: 4-7 Years
Location: Bangalore (ITPL, Whitefield-WFO)
Profile
- Expertise in NetApp AFF storage technology and installation of new NetApp clusters to the Production for regular scaleup of Infrastructure.
- Expertise in NetApp provisioning and snap mirror replication for both CIFS and NFS.
- Hands on experience in ONTAP firmware update on NetApp clusters.
- Experience in troubleshooting Level 2/3 issues on the NetApp filers in SAN and NAS environments
- Exposure to Cisco SAN Switches and intermediate troubleshooting skills.
- Exposure to managing NetApp storage related errors and hardware failures and vendor management.
- Experience in Preparation of Production referential like Runbook, Disaster recovery scenario management, managing operations on storage clusters.
- Ability to plan , manage and coordinate new feature designing and development as well as run activities.
- Exposure to Incident management, configuration management and capacity Management.
- Exposure to Develop and maintain standard metrics for service performance analysis , component reports and service reports , based on Customer requirements
- Applied knowledge in the administration of windows and Linux servers
- Good knowledge on ITIL and experience on handling incident / change / problem on regular basis.
- Good in Technical Documentation and design process and standards
- Expert on Critical incident management and SLA management.
- Proven track record in the implementation and execution of documented support processes and can direct others in same
- Intermediate level experience in Python scripting and automation.
- Good to have knowledge on cloud storage basics and market trend for storage services.
- Enthusiast who focuses on regular upskilling and share the knowledge with colleagues.
- Mentoring new team members and work towards team's success.
Level : L2
- Provide recommendations to improve the NAS infrastructure , and address / mange critical issues and root cause analysis.
- As a Storage administrator, ensuring stable Production on Infrastructure, maintaining resiliency, and managing disruptions is your top priority.
- As an Agile team member, embrace changing requirements, prioritize customer satisfaction through timely delivery, and utilize Scrum ceremonies for collaborative planning within team goals.
- Own tasks, adapt to flexible working hours during launches, and actively participate in key forums for team goals.
- In Operation management, handle ITSM via INC/CHG/ALERT/REQ as per defined SLAs.
- Should be open to work on 24x7 environment to manage Production stability and operations to be executed during Non-business hours.
- Monitor and update Capacity Management with advanced competencies in NetApp technology.
- Good to have Intermediate skills in DEVOPS and opensource tools.
- Aware of cloud services and market trends on Cloud storage to contribute value to the automations.
About SA Tech
SA Tech is a global IT consulting and services company that specializes in delivering customized IT solutions, workforce solutions, and product development. Founded in 2002 and headquartered in San Jose, California, it offers a wide range of services including staff augmentation, IT consulting, software development, cloud solutions, and enterprise IT solutions. With a global presence, SA Tech serves clients across industries such as technology, healthcare, banking, and manufacturing. The company is known for its expertise in providing end-to-end technology solutions that help businesses improve their IT infrastructure, enhance operational efficiency, and achieve digital transformation.
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