Salesforce Administrator

Company Description

RE YOU READY FOR AN EXCITING CAREER AT ALTISOURCE?

• Do you have extensive experience building out and streamlining Salesforce CRM environments for growing organizations?
• Have you implemented automated marketing technologies that help companies connect with their customers?
• Do you want to make a lasting impact and join a new team that will change the way our organization cross-sells?

If so, we would love to hear from you! Altisource is seeking an experience, strategic, and innovative Salesforce Administrator to join our rapidly-growing organization to help take us to the next level of awesome. The Salesforce Administrator will help face lift our current sales and marketing Operations platform by implementing new processes that will streamline our cross-sell ability and ensure data integrity across the organization.

Job Description

Key Responsibilities:

1. Salesforce Configuration & Customization:
   • Customize Salesforce to fit the organization’s business processes by configuring objects, fields, page layouts, workflows, validation rules, and process automation.
   • Customize Salesforce applications, including Sales Cloud, Service Cloud, and Marketing Cloud (as applicable).
   • Manage user profiles, permissions, and security settings to ensure proper access controls are in place.
2. User Management & Support:
   • Create, manage, and deactivate user accounts in Salesforce.
   • Provide ongoing support for Salesforce users by troubleshooting issues, answering questions, and offering guidance on system features and best practices.
   • Create and maintain user documentation and training materials.
   • Conduct end-user training and onboarding for new hires.
3. Data Management & Integrity:
   • Ensure that data is clean, accurate, and up-to-date within Salesforce by performing regular data maintenance tasks (e.g., data imports, data quality checks, and de-duplication).
   • Work with data migration teams to support the import of new data into Salesforce.
   • Implement data validation rules to ensure that data entered into Salesforce is accurate and consistent.
   • Work to ensure that data archival is addressed in compliance with data standards. 
4. Reporting & Dashboards:
   • Design, develop, and maintain custom reports and dashboards for various departments (sales, marketing, service, etc.) to support decision-making.
   • Ensure that reports are accurate, timely, and actionable.
   • Provide recommendations for improvements based on report and dashboard analysis.
5. Automation & Workflow Management:
   • Create and manage automation using tools like Process Builder, Flow, and Workflow Rules to streamline business processes.
   • Implement approval processes, task assignments, and notifications to increase operational efficiency.
6. System Maintenance & Upgrades:
   • Monitor and apply Salesforce system updates, patches, and releases.
   • Manage release and sandbox environments, ensuring that updates and changes are thoroughly tested before deployment to production.
   • Troubleshoot and resolve system errors or issues promptly.
7. Collaboration & Stakeholder Communication:
   • Act as a liaison between business stakeholders and technical teams to ensure Salesforce is configured to meet business requirements.
   • Collect feedback from users and collaborate with business teams to continually improve the Salesforce environment.
8. Security & Compliance:
   • Implement and monitor Salesforce security measures, including user permissions, profile settings, and audit logs.
   • Ensure compliance with data privacy regulations, such as GDPR, when handling customer data within Salesforce.
9. Project Management: 
   • Manage and participate in Salesforce-related projects, such as system enhancements, new feature rollouts, or integrations with other tools and systems.
   • Coordinate with external vendors, consultants, or development teams for advanced customizations or integrations.
     

     Required Skills :

   • Salesforce Knowledge: In-depth knowledge of Salesforce features and functionality (Sales Cloud, Service Cloud, Marketing Cloud, Salesforce Shield, etc.).
   • Technical Skills: Proficient in Salesforce configuration tools, such as Salesforce Lightning, Apex, and declarative tools (Process Builder, Flow, etc.), SOQL (Salesforce Object Query Language),
   • Problem-solving skills: Ability to analyze complex issues and find practical solutions within the Salesforce platform.
   • Communication Skills: Strong verbal and written communication skills for effectively working with both technical and non-technical stakeholders.
   • Attention to Detail: High attention to detail, ensuring accuracy and completeness of data and system configurations.
   • Organizational Skills: Ability to prioritize tasks and manage multiple projects simultaneously.

Qualifications

Preferred Qualifications:

• Salesforce Certification: Salesforce Certified Advanced Administrator or Salesforce Certified Administrator (ADM 201)
• Experience with Salesforce Development: Basic understanding of Apex programming and Lightning Web Components (LWC) for advanced customizations.
• Experience with Integrations: Familiarity with integrating Salesforce with third-party tools and platforms.
• Project Management Experience: Experience in managing projects, either independently or as part of a team.
• Understanding of Business Processes: Strong knowledge of business processes in sales, customer service, and marketing, and how they can be translated into Salesforce configurations.

Additional Information

WORKING AT ALTISOURCE ADVANTAGES

Prosperity

• Competitive salary based on your experience and skills – we believe the top talent deserves the top rupee

Good Health

• Comprehensive insurance plans;- Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees
• Wellness Programs – Onsite doctor support, Psychologist, Counselor, Onsite health checkup camps, etc.

Happiness

• 10 paid holidays, plus 26 paid days off per year
• Lots of employee engagement activities both offsite (examples include cricket/football games and annual company celebrations) and onsite (examples include office stress buster events and quarterly Living our Values celebrations)
• Opportunities to join our community service initiatives, including Habitat for Humanity

 OUR CORE VALUES

 For our employees, customers, and shareholders, we commit to…

• Act With Integrity – exhibit unwavering integrity, compliance and ethical conduct at all times
• Energize People – enable exceptional people to energize their teams and drive results
• Empower Innovation – reward the relentless creation of innovative and compliant solutions to achieve our mission and generate value for our customers
• Exceed Customer Expectations – execute world-class solutions to deliver value and delight our customers
• Win as a Team – embrace the passion, energy and power of our global teams to win as “One-Altisource”
• Enrich Communities – create positive impacts for the communities where we live and serve