Salesforce healthcloud Architect

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Lilly’s Purpose

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana.  Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Come be a part of a team that is critical to the launch of lifesaving medicines!

The Global Business Unit IT team is at the forefront of the launch of new medicines, leveraging data and technology to raise awareness and to help patients gain access to medicines. With a deep technical and business understanding, working across all therapeutic areas and disease states, we design and implement digital solutions that power our business while creating best-in-class customer experiences that improve patient outcomes and deliver business results. 

As part of our commitment to improving patient outcomes, Customer Support Programs (CSP) play a critical role in patient care, helping patients get off to a good start by providing easy access to Lilly medicines and connecting them to vital support resources throughout their treatment journey.

What You Will Be Doing

As Salesforce Architect, you will be responsible for leading the technical design, development and implementation of solutions supporting the CSP program.  You will play a critical role in helping our team to implement a suite of Salesforce Healthcloud solutions, delivering new omnichannel capabilities to support upcoming product launches and migrating existing services from legacy platforms into our new Salesforce Healthcloud platform.

This role understands the current state and future direction for our area, how we integrate with the enterprise, and helps to influence leadership (Business, technical & administrative) to deliver technical solutions that are aligned with enterprise and business goals.

Key Objectives/Deliverables

• Evaluate requirements for solution implementation.
• Produce and maintain functional and technical documentation of systems software programs, code, and project documentation, as required
• Troubleshoot and offer technical support when needed
• Develop, configure, test, and implement solutions meeting business or technical requirements/specifications
• Use standardized processes to construct and test
• Develop product that meets defined requirements
• Develop, steward, and manage current and future-state architecture strategy (analysis, planning, and automation)
• Technology roadmaps, guidance and identification of new services
• Technology trends and cross-functional capabilities
• Establish appropriate processes to ensure Lilly IDS evolves to achieve future architecture direction

Basic Qualifications:

• Bachelor’s degree in computer science, Engineering, Computer Information or related field or equivalent work experience
• Salesforce Certified Platform Developer (Required)
• Salesforce Certified Application Architect (Desirable)

Additional Skills/Preferences

• 10+ years of Information Technology experience
• Excellent analytical, problem solving, and investigative skills
• Demonstrated ability to quickly learn new technology areas (Strong learning agility)
• Knowledge of Agile principles and frameworks (e.g., Scrum, SAFe), including related tools (such as Jira)
• Technologist experience in application integration with other systems including knowledge/experience in API integrations.
• Experience with user centric design
• Demonstrated ability to influence without authority.
• Project Management experience

• Strong team and interpersonal skills
• Effective communication and collaboration skills.
• Strong analytical and problem-solving skills.
• Ability to analyze and develop best practices
• Advanced level SQL and relational database experience.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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