Salesforce Technical Architect

As a Salesforce Technical Architect, you will be responsible for designing and implementing scalable Salesforce solutions that meet our business needs. You will leverage your extensive experience in Salesforce architecture and integrations, particularly using MuleSoft, to ensure seamless connectivity and optimized performance. This role requires a strategic thinker with strong technical expertise and excellent leadership skills.

What your impact will look like here:

• Architecture Design:
• Develop and implement Salesforce architecture solutions that align with business goals and technical requirements.
• Lead the design, or possible re-designs, of complex Salesforce applications and integrations, ensuring they adhere to best practices and governance standards.
• Create detailed architectural documentation and blueprints to guide development and implementation.




• Integration Management:
• Design and oversee integration strategies using MuleSoft’s Anypoint Platform to connect Salesforce with external systems and applications.
• Ensure seamless data flow and synchronization between Salesforce and other platforms.
• Troubleshoot and resolve integration issues, optimizing performance and reliability.
• Manage (Gitlab) code repositories throughout the process to support changes through proper version control across (Development, Sandbox, Production) environments




• Technical Leadership:
• Provide technical guidance and mentorship to development team members, ensuring adherence to architectural guidelines and best practices.
• Lead code reviews, architecture reviews, and solution design sessions.
• Collaborate with stakeholders to understand business requirements and translate them into technical solutions.




• Project Management:
• Work closely with project managers & project stakeholders to define project scope, timelines, and deliverables.
• Oversee the technical aspects of Salesforce projects, ensuring timely and successful delivery.
• Manage and mitigate technical risks and issues that may impact project outcomes.




• Continuous Improvement:
• Stay current with Salesforce and MuleSoft developments, trends, and best practices.
• Recommend and implement improvements to enhance system performance, security, and scalability.
• Foster a culture of innovation and continuous improvement within the technical team.

You will love this job if you have:

• Experience:
• Minimum of 10 years of experience in Salesforce architecture and technical design.
• Extensive experience with MuleSoft integrations, including API design and management using the Anypoint Platform.
• Proven track record of delivering complex Salesforce solutions and integrations in large-scale environments.




• Technical Skills:
• Deep knowledge of Salesforce architecture, including Sales Cloud, Service Cloud (Einstein for Service Cloud a plus), and custom applications.
• Proficiency in MuleSoft Anypoint Platform, including API Manager, Runtime Manager, Access Management, Anypoint Studio, and DataWeave.
• Strong understanding of data modeling, security, and governance in Salesforce & MuleSoft.




• Certifications:
• Salesforce Certified Technical Architect (CTA) or equivalent certification is highly desirable.
• MuleSoft Certified Integration Architect or similar certification is preferred.




• Soft Skills:
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Proven leadership and team management abilities.

The Team

We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include –

- Employee Resource Groups to encourage diverse voices

- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs.

- Embracing diversity & fostering a culture of ideation, collaboration & meritocracy

- We bring in special guests from time to time to discuss issues that impact our employee population

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

The Impact

We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

The Process

- Assessment – Take a quick assessment.

- Phone screen – Speak to one of our talented recruiters to ensure this could be a fit.

- Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more.

- Reference checks – Provide 2 references so we can hear about your awesomeness.

- Verbal offer – Let’s talk numbers, benefits, culture and answer any questions.

- Written offer – Sign a formal letter and get excited because we sure are!

Benefits at Granicus India

Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes –

- Hospitalization Insurance Policy covering employees and their family members including parents

- All employees are covered under Personal Accident Insurance & Term Life Insurance policy

- All employees can avail annual health check facility

- Eligible for reimbursement of telephone and internet expenses

- Wellness Allowance to avail health club memberships and/or access to physical fitness centres

- Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter

- Memberships for ‘meditation and mindfulness ‘ apps including on-demand mental health support 24/7 

- Access to learning management system Say., Udemy Learning Premium account membership & many more

- Access to Rewards & recognition portal and quarterly recognition program

Security and Privacy Requirements

- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. 

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.