Salesforce Technical Lead
As a Salesforce Technical lead with a focus on Net Zero Cloud you will work closely with the India Delivery Head. The projects you will be involved in are from a variety of industries in leveraging Net Zero Cloud to measure and manage carbon footprints, monitor water and waste impact, streamline sustainability performance reporting, and support the progress of decarbonisation plans.
Your expertise in Salesforce and data management will be critical to providing strategic technical guidance to help clients leverage data and technology to achieve their sustainability goals. Additionally, your knowledge in carbon accounting and sustainability reporting frameworks will enable you to understand client data requirements to design, implement, and test solutions that are robust, defensible, auditable, and align to national and international standards.
You may occasionally be assigned to Salesforce projects unrelated to Net Zero Cloud, as demand dictates.
Roles and Responsibilities:
- Customization and Configuration - Develop custom objects, workflows, triggers, and Visualforce pages to meet business needs. Customize existing Salesforce apps and modules according to project requirements.
- Integration - Integrate Salesforce with other third-party systems using APIs, REST, SOAP, and middleware.
- Development and Coding - Write, test, and deploy Apex classes, triggers, and Lightning components. Create custom functionality using Salesforce's proprietary languages (Apex, Visualforce, Lightning Web Components).
- Salesforce Application Design - Collaborate with business analysts and architects to design scalable Salesforce solutions. Ensure solutions are in line with Salesforce best practices and development standards.
- Data Management - Manage and optimize Salesforce data structure, including custom fields, records, and objects. Perform data migration and data cleansing activities when required.
- Testing and Debugging - Conduct unit testing and end-to-end testing of custom developments. Debug and fix any issues or bugs in Salesforce applications.
- User Support and Documentation - Provide technical support for Salesforce users. Create and maintain technical documentation for solutions implemented.
- Upgrading and Maintaining the Platform - Keep up with Salesforce platform updates and integrate new features.
Ensure Salesforce implementations are secure and scalable for future needs. - Collaboration - Work closely with project managers, business analysts, and other stakeholders to gather requirements and define development tasks.
- Act as a bridge between Functional Team, BSAs and lead and explain requirements to the development Team. Perform Technical Lead to suggest technical &/or process enhancements or optimizations based on Salesforce capabilities.
- Security and Compliance - Perform Code Reviews and best practices. Ensure that the Salesforce platform adheres to company security protocols and industry regulations.
As part of this role, we need you to have Net Zero Cloud understanding & experience.
- Conduct data workshops with clients to understand sustainability data sources, such as emissions, energy, water, waste, procurement, and any other additional activity data, to be managed in Net Zero Cloud.
- Design and configure Salesforce Net Zero Cloud and other supporting Salesforce technologies, i.e. Sales/Service Cloud, Experience Cloud, where required to meet client requirements. Includes the configuration of the Net Zero Cloud data model, calculations, and automations.
- Design and configure CRM Analytics / Tableau dataflows, recipes, reports, and dashboards to meet client analytics requirements.
- Perform data migrations of high-volume data sets, including collecting, transforming, load, and validation of client data, as part of Net Zero Cloud implementations and ongoing services.
- Assist clients in gathering, transforming, and migrating sustainability data.
- Respond to client support questions and requests via phone and email in relation to solutions that have been implemented
Skills/Knowledge/Experience:
- Sales Cloud, Service Cloud, Experience Cloud expertise, Security & Data Model, Flows, Configurations.
- Technical Architecture and expert In Apex Programming, LWC, Salesforce Deployment, REST/Soap API Integrations, Security model, Flows & Configurations, Data Migration.
- Must Have - CRM Analytics, Net Zero Cloud experience
Who We Are:
As the world’s leading sustainability consulting firm, ERM is uniquely positioned to contribute to the environment and society through the expertise and energy of our employees worldwide. Sustainability is what we do, and is at the heart of both our service offerings and how we operate our business. For our people, our vision means attracting, inspiring, developing and rewarding our people to work with the best clients and on the biggest challenges, thus creating valuable careers. We achieve our vision in a sustainable manner by maintaining and living our ERM values that include Accountability, Caring for our People, Client Focus, Collaboration, Empowerment, and Transparency.
ERM does not accept recruiting agency resumes. Please do not forward resumes to our jobs alias, ERM employees or any other company location. ERM is not responsible for any fees related to unsolicited resumes.
ERM is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status or disability status.
Thank you for your interest in ERM.
