Application Development Supervisor

About Cigna Health:

Cigna exists to improve lives. Together, with our 74, 000 employees worldwide that service Cigna, Express Scripts and other affiliate customers, we aspire to transform health services, making them more affordable and accessible to millions.

We are going through an exciting period of expansion; at the centre of our International division’s ambitious growth strategy we are currently working towards multi-year effort to implement a consistent digital strategy for International Health.

The Position:

As a Salesforce Development Supervisor you will be joining the team developing Salesforce Broker Service Experience Cloud capabilities for our Global Individual Health business line within International Health.

The successful candidate will be responsible for overseeing a team of CHSI Bangalore based Salesforce software engineers developing GIH Broker Portal. The Supervisor will act as technical lead for the team, providing his solution design expertise, ensuring sufficient code peer review and development coaching is in place for the team’s effectiveness and smooth day to day running. He/she will liaise closely with Scrum Master and Product Owner and testers to ensure the needs of the team are being met and managed effectively.

His/her responsibility will also include managing assigned work requests throughout the SDLC, building customized solutions using Salesforce declarative tools and custom code. The candidate will require an understanding of business processes related to the Experience and Service Cloud applications, strong technical understanding of Salesforce and LWC and communication skills to interface directly with internal stakeholders to understand their needs in order to develop and enhance the system accordingly.

The Supervisor will be a high-performing individual who is methodical, inquisitive and has a passion for high-quality deliverables.

Main Duties / Responsibilities:

• Lead & Drive the Bangalore based GIH Broker Portal Salesforce development team

• Have a detailed awareness of the demand on each of the individuals in the team

• Ensuring new developers on the team are efficiently onboarded and looked after during joining process

• Responsible for the career development and the performance of the Salesforce team members

• Responsible for creating a good work environment & culture for the team

• Implement continuous improvement initiatives to improve the quality & productivity of the team

• Attend relevant agile process & ceremonies

• Adhere to the organization's policies, best practices and help to drive changes to achieve more efficiency

• Analysing requirements to ensure information is complete and determine complexity.

• Applying your knowledge of “out of the box” functionality to determine what different design options exist and highlight any compromises.

• Developing and documenting customised solutions within the Salesforce platform including creating and enhancing and creating functions and configurations and maintaining balance between point and click and coding solutions

• Developing and documenting customised solutions leveraging Lightning Web Components v Vlocity components- such as Omniscripts, Data Raptors and Integration Procedures

• Develop system integrations involving Salesforce.com web services (JSON, SOAP)

• Ensuring developed solutions are written to be maintainable, scalable, testable and deployable.

• Ensuring that solutions adhere to Salesforce best practices and leverage standard CRM functionality where possible.

• Overseeing team Code Peer Review process and deployments

Ideally you will have experience with or have:

• Bachelor’s degree in Computer Science or a related discipline

• 6+ years in Salesforce administration and development

• 4+ years as a Salesforce Developer with Apex, triggers, trigger frameworks, Visualforce, Lightning Aura/Lightning Web Components

• 2+ years as a Vlocity/Omnistudio developer with Omniscripts, Data Raptors and Integration Procedures

• 3+ yrs experience as Technical Lead and/or Supervisor

• Experience Cloud , Salesforce Service Cloud and/or Sales Cloud

• Broad knowledge of the Software Delivery Lifecycle 

• Proven experience of working within an Agile environment 

• Competent user of Microsoft office applications like Excel, Word, PowerPoint and Outlook 

• Exceptional English verbal, written and interpersonal skills

• Strong problem-solving and analytical skills 

• Comfortable working independently, leading a team or as part of a team 

• Demonstrate accuracy and possess a keen eye for detail 

• Strong interest in personal development 

• Copado, VS Code, JIRA/ADO

• Would be useful to have knowledge of other object oriented development language(s) such as Java

• Agile development methodologies (such as SAFe)

Desirable Skills and Experience

• One of: Salesforce Administrator, Salesforce Platform App Builder or Salesforce Platform Developer Certifications 

• Web based software development, especially using Java and HTML 

• Salesforce & Vlocity Technology experience JIRA, Azure Dev Ops, Copado

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.