ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The Team Leader of Software Engineering is responsible for leading a global team of entry level to experienced professionals focused on providing advanced technical skills that lead to the development of ConnectWise software products. This role supports cross-functional teams to design and develop applications that are scalable and able to meet the growing needs of the organization.
Essential Duties & Responsibilities:
• Sets day to day operational objectives for the Software Engineering team
• Supervises support and/or professional level colleagues
• Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders
• Leads and prioritizes the daily activities of the team
• Manages, mentors, and coaches to develop a collaborative and dynamic team
• Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency
• Provides guidance to cross-functional departments around platform architecture including DevOps, Infrastructure management, and platform security
• Designs, builds, and maintains large-scale production services, web applications, data pipelines, and streaming systems
• Works on systems critical to the company’s current and future operations
• Debugs production issues across services and multiple levels of the stack
• Assists with improvement of organizational engineering standards, tooling, and processes
• Participates in the testing process through test review and analysis, test witnessing, and certification of software
• Evaluates codes to ensure validity, proper structure, alignment with industry standards, and compatibility with operating systems
• Maintains an understanding of current technologies or programming practices through continuing education, reading or participation in professional conferences, workshops, or groups
• Collaborates with key stakeholders to effectively articulate problems and identify resolutions
• Ensures all project deliverables are consistently delivered to the agreed schedule
• Helps maintain code quality, organization, and automation
• Creates database schemes that represents and supports business processes
Knowledge, Skills, and/or Abilities Required:
• Strong programming skills with proven experience implementing Python-based solutions using good software engineering design practices & OOPs concepts.
• Proficiency in Big Data Kafka, Spark and Lakehouse Concepts.
• Hand-on experience in OpenSearch Vector Database.
• Proficiency in CI/CD pipelines (experience with tools like Git, Docker, Jenkins, and Airflow).
• Knowledge of at least one cloud platform (e.g. AWS/ Azure) and its relevant services.
• Good to have understanding of DevOps concepts.
• Good to have knowledge of AI Concepts e.g. Gen AI, RAG framework, Embedding etc.
• Willingness to work in a team environment
• Strong organizational skills to give the team direction
• Professional presence suitable for interaction in meetings, in-person, or via email
• Excellent presentation and communication skills
• Ability to situationally adapt and understand new technology/processes as per business requirements
• Knowledge with a variety of the field's concepts, practices, and procedures
Working Conditions: Educational/Vocational/Previous Experience Recommendations:
• Ability to work constructively and independently under stress and pressure in a fast paced, multi-tasking environment
• Ability to interact positively and openly with colleagues and external business contacts, with strong verbal and written communication skills
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
