Senior Analyst - CRM Data Analyst

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Who We Are:

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

The Customer Service Digital Products team is seeking a Customer Relationship Management (CRM) Data Analyst to support the ongoing evolution of Dynamics 365 CRM as a core enterprise platform.

CRM is the central platform used to manage customer, account, and stakeholder information across the organization. It supports end-to-end business processes by improving data visibility, streamlining workflows, enabling reporting, and helping teams make informed decisions through accurate, centralized customer information.

What You Will Do:

• Monitor data quality metrics across key CRM entities 
• Support implementation and tracking of data governance frameworks, including data ownership and accountability models
• Partner with internal stakeholders to improve data standards, validation rules, and enforcement mechanisms Analyze user engagement patterns to identify adoption gaps and opportunities for improvement
   

Expectations of the Role:

• Success in this role will be measured through:
• Measurable improvements in data quality KPIs
• Actionable insights that directly influence product and business decisions
• Delivery of accurate, timely, and relevant reporting aligned with stakeholder needs
   

Qualifications You Must Have:

• Bachelor’s degree in data Analytics, Computer Science, Engineering, or related field
• 2-5 years of experience in data analytics, business intelligence, or data management roles
• Experience analyzing system usage data and translating it into actionable insights
• Experience with data visualization tools (Power BI or similar)
• Strong analytical and problem-solving skills, including root cause analysis
• Experience working with structured datasets (CRM, SAP, or similar enterprise systems)
   

Qualifications We Prefer:

• Experience working with Microsoft Dynamics 365 CRM or similar CRM platforms
• Familiarity with data governance concepts (data quality frameworks, stewardship, ownership models)
• Experience supporting product teams or digital transformation initiatives
• Experience with SQL, Dataverse, or data extraction/querying tools 
• Exposure to enterprise data ecosystems (data lakes, integrations, APIs)
• Familiarity with Data Mart, Data Lake, or Databricks
• Experience defining and tracking product or operational KPIs

Shifts/Work Hours:

• Shift Timings: 12.30 PM to 9.30 PM IST

This role requires flexibility to accommodate stakeholder interactions and support business needs.

Onsite: Hybrid

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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