Senior Application Support Analyst

As passionate about our people as we are about our mission.
What We're All About :
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
Key Responsibilities:

• Code Review: Perform detailed code reviews to ensure best practices, coding standards, and security protocols are followed. Provide constructive feedback to developers and recommend improvements to maintain code quality.
• Technical Investigations: Conduct in-depth technical investigations into complex issues, identify root causes, and develop solutions to prevent recurrence. Collaborate with cross-functional teams to implement fixes and improvements.
• Priority 1 (P1) Incident Management: Lead the response to P1 incidents, coordinating across teams to ensure timely and effective resolution. Communicate effectively with stakeholders during incidents and provide post-incident analysis and documentation.
• Root Cause Analysis (RCA): Conduct RCAs for major incidents, identifying corrective actions to mitigate future risks. Provide insights on incident trends and recommend proactive measures.
• Technical Documentation: Create and maintain detailed documentation for code reviews, incident investigations, and RCAs. Ensure knowledge is shared effectively across teams for continuous improvement.
• Continuous Improvement: Identify areas of improvement in processes and tools, propose enhancements, and lead initiatives to improve code quality, incident response, and system reliability.

Qualifications:

• Education: Bachelor's degree in Computer Science, Software Engineering, or related field.
• Experience: 5-7 years in a technical role involving code review, incident investigation, and incident management.
• Technical Skills:
  • Proficiency in Python, SQL , Batch Scripting
  • Strong understanding of software architecture, debugging, and troubleshooting.
  • Experience with incident management tools like Salesforce and code review tools Git, Bitbucket.
• Problem-Solving Skills: Ability to analyze complex issues quickly and determine effective solutions. Strong critical thinking and troubleshooting skills.
• Communication: Excellent verbal and written communication skills, with the ability to convey technical concepts to both technical and non-technical stakeholders.

Preferred Qualifications:

• Certifications: Relevant certifications such as ITIL, AWS Certified Developer, or Certified ScrumMaster.
• Additional Experience: Experience with DevOps practices, CI/CD pipelines, and automation tools.

Why Join Us?

• Opportunity to work in a dynamic, fast-paced environment where your contributions directly impact our products and services.
• Collaborative team culture with a focus on continuous learning and professional growth.
• Competitive salary and benefits, with opportunities for advancement.

This position requires fluent written and oral communication in English.
Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs - "You Earned it"

Click here to find out more about the benefits we offer.
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute , and The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF , and Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.