Company Description
Re:Sources is the backbone of Publicis Groupe, the world’s third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients.
In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.
Job Description
· Analysing and seeking resolution for any financial or system queries that users may have with Altair via queues in our ticketing system (Service-Now).
· Liaise with off shore teams with regards to tickets which can’t be resolved locally.
· Co-ordinate with various teams with regular issue resolutions meetings – Agency Teams, Core Teams, Management and Off Shore Teams
· Liaise with key users to identify and understand critical requirements (including reporting requirements) and enhancements.
· Help with the setup of new users and confidential information within Altair, including security administration and maintaining user groups.
· Support the relevant teams when they are implementing new company structures, mergers and acquisitions.
· Supporting the Agencies when performing user acceptance testing and training.
· Involvement in various projects set out in the Groupe’s Application Program Strategy
Qualifications
· SAP.
· Finance background (Bcom/ BBA/ MBA/ MCom)
Additional Information
· Experience with providing systems support to large number of users or agencies.
· Experience with ticketing systems (atleast 5 yrs of exp)
Top Skills
What We Do
As a platform at the intersection of marketing and digital business transformation, driven through the alchemy of creativity and technology, Publicis Groupe is built on The Power of One. Publicis Groupe offers its clients seamless access to the expertise of its 80,000 talents across four Solution hubs: creative with Publicis Communications (Publicis Worldwide, Saatchi & Saatchi, Leo Burnett, BBH, Marcel, Fallon, MSL, Prodigious), media services with Publicis Media (Starcom, Zenith, Spark Foundry, Blue 449, Performics, Digitas), digital business transformation with Publicis.Sapient and health & wellness communications with Publicis Health. Publicis Groupe’s agencies are present in over 100 countries around the world.
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