Senior Business Analyst

Do you love creatively solving problems for customers?

Do you want an opportunity to effect change and make a difference at a leading technology organization?

About the Team!

Akamai's success relies on exceptional customer service and tailored support, spanning contracting, integration, billing, receivables, and strategic consultation. Efficient operations and enterprise applications enable this, supported by distributed team in Cambridge, MA, and Bangalore, India. By automating workflows and building a unified application framework, the team drives growth and saves millions annually.

Partner with the best

As Senior Business Analyst, responsibilities include managing end-to-end business analysis in a global environment and contributing to application integration efforts. Innovative solutions will address business challenges, while collaboration with the development team ensures successful implementation.

As a Business Analyst Senior, you will be responsible for:

• Collaborating with stakeholders to identify business needs and goals, facilitating communication between teams, and ensuring effective solution delivery.
• Gathering, documenting, and validating both functional and non-functional requirements for customized billing systems and Oracle Receivables platforms.
• Managing and maintaining the product roadmap for billing applications, ensuring alignment with business needs, project schedules, and resource availability.
• Developing comprehensive user stories, process flows, and functional specifications with precision and clarity for effective implementation.
• Coordinating with cross-functional teams (Engineering, QA, UX, Operations) to ensure effective execution and delivery of roadmap items.
• Supporting user acceptance testing (UAT) through creating test cases and organizing testing activities effectively.
• Analyzing existing systems, identifying opportunities for optimization and enhancement, maintaining thorough knowledge of ordering workflows, and creating capability matrices for applications.

Do what you love

To be successful in this role you will:

• Possess expertise in computer science, information systems, or a related field, with over 5 years of relevant experience in IT systems analysis.
• Have experience with Billing and Accounts Receivables platforms (e.g., e-commerce systems, B2B/B2C portals, Oracle Fusion)
• Demonstrate expertise in Software Development Lifecycle (SDLC) and Agile/Scrum methodologies.
• Demonstrate expertise in overseeing various projects or workstreams concurrently, with exceptional ability to prioritize effectively.
• Utilize tools such as Jira, Confluence, and Visio effectively to support project management, collaboration, and process visualization tasks.
• Demonstrate expertise with Microsoft Office tools, including PowerPoint, Word, and Excel, alongside exceptional communication, interpersonal, and analytical abilities.
• Handle multiple priorities effectively in a dynamic setting, with exceptional verbal and written communication skills required.

Build your career at Akamai

Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.

With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.

Learn more

Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.